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Operations
Transformation 2.0

Built for the Agentic AI Era.

Move beyond AI hype. Explore a practical framework for transforming back-office operations through Agentic AI,
workflow redesign, and business-led execution.

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Chazey’s Solutions

Global Business
Services

Our practitioners provide advice on developing a strategy, implementing a shared services center, and optimizing the shared services organization, to improve performance.

Business
Transformation

Our management consultants will explain how the success of a Transformation, comes from excellent preparation across a number of areas, such as customer, technology, processes and people.

Robotic Process
Automation

Our management consultants will explain how the success of a Transformation, comes from excellent preparation across a number of areas, such as customer, technology, processes and people.

ChazeyFlex© BPO

With ChazeyFlex© BPO, you choose the parts you need up to full End-to-End support for smooth operational transitions, ongoing operation, process/tech transformation and automation.

Generative AI

Chazey Partners offer end-to-end AI solutions with domain and industry insight to harness the power of human-machine collaboration. Our approach to AI solutions combines strategic thinking, industry know-how, and deep AI knowledge to deliver insights that help clients realize their complex ambitions.

Enterprise Applications Solutions

A strong, integrated enterprise solution will help strengthen your company’s core processes, improve performance and help you achieve your business goals.

Our Experts

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Manuel Manjarres

Project Manager
Manuel Manjarres

Manuel is a seasoned finance executive with over 20 years of experience spanning Finance, Account...

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Juan Pablo Rios

Project Manager
Juan Pablo Rios

More than 8 years of experience in the implementation, operation, and development of Shared Servi...

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Victoria Moore

Project Manager
Victoria Moore

Victoria Moore is an experienced project manager and is an expert on Chazey methodology. She has ...

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Emily Rowan

Senior Data Analyst
Emily Rowan

Emily has over seven years of experience in financial and data analysis, along with three years o...

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Marco Jimenez

Director of FlexBPO Operations
Marco Jimenez

Marco is a recognized leader in Nearshore service center operations, bringing over 19 years of in...

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Pom Chakravarti  

Group CEO
Pom Chakravarti  

Pom Chakravarti is the Group CEO of QX Global Group, responsible for setting and evolving the str...

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Shaji Farooq

Chief Executive Officer
Shaji Farooq

Shaji is a seasoned business leader with over 37 years of global experience in driving strategic ...

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Russell Michna

Executive Partner - North America & Europe
Russell Michna

Russ is the Executive Partner, US & Europe at Chazey Partners, responsible for driving busine...

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Esteban Carril

Executive Partner - Latin America
Esteban Carril

Esteban is an executive with 20 years of Finance, Shared Services and Operations management exper...

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Chas Moore

Executive Partner - Transformation
Chas Moore

Chas is an accomplished business leader with over 30 years of experience spanning the public and ...

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Chuy Michel

Business Development Director, LATAM
Chuy Michel

Chuy has 20+ years of experience in the IT industry, focused on Shared Services, process transfor...

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Alex Douglas

Finance and System Integration Lead
Alex Douglas

Alex joined Chazey Partners in 2021 and has led global finance process redesign through to implem...

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Christina Exarchou

Senior Human Resources Lead
Christina Exarchou

Christina joined Chazey Partners in 2011 as the HR Lead for the HR projects for Chazey, including...

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Chetna Anand

Global Head of Marketing
Chetna Anand

Chetna is the Global Head of Marketing at Chazey Partners, where she leads the firm’s brand and g...

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Aimee Nakhlé

Project Manager and Senior Change Management Lead
Aimee Nakhlé

Aimee joined Chazey Partners as a senior consultant supporting the University of California’s Lab...

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Monica Avila

Project Director
Monica Avila

Monica joined Chazey Partners in 2016 as IT Business Process Integrator leading the technology la...

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Ezequiel Rizzo

Senior Project Manager
Ezequiel Rizzo

Ezequiel joined Chazey Partners in 2016 and is responsible for managing transformation and shared...

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Alejandro Macias

Project Director
Alejandro Macias

Alejandro has worked with Chazey Partners for over 10 years and has 20 years of experience in bus...

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Jose Juan Castillo

Finance Lead
Jose Juan Castillo

Jose Juan is project manager with a focus on finance & administration, accounting, payables, ...

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Monica Nieto

Project Manager
Monica Nieto

Monica has broad experience in the diagnosis of finance and human resources processes, design and...

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Diana Villegas

Finance Lead
Diana Villegas

Diana is a Business Process Integration Lead at Chazey Partners, where she plays a key role in de...

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Chazey Viewpoints

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2021 State of the Global Shared Service Market Report

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News & insights

We dig deep to uncover the latest insights in an ever-changing landscape. Explore our collection of the current ideas and perspectives on the challenges and opportunities facing CEOs and senior world leaders—both today and tomorrow.

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Discover FlexBPO in Action

Esteban Carril shares how Chazey Partners is redefining BPO with a flexible, collaborative model built entirely around your organization’s needs.

Chazey’s Clients

Google
Akamai Technologies
Imerys
Coca-Cola Hellenic (CCH)
Coca-Cola European Partners
Department of Health and Human Services (DHHS)
Herbalife
Grupo Energia Bogota
Panasonic Corporation of North America
Bridgestone Americas, Inc.
Coppel
Aeromexico
CooperStandard Automotive
TRW Automotive
Belcorp
World Wildlife Fund
Agrium Inc.
Varian Medical Systems
Dos Pinos
Government of New Brunswick
Greene King
Travelport
University of California, San Francisco
CA Technologies
Coca-Cola İçecek
Lear Corporation
Grupo Bimbo
Gilead
Galileo
University of California, Davis
National University of Ireland, Galway
Gerdau
FormFactor
International Baccalaureate Organisation
McGraw-Hill
Iowa University System
Iowa University System
May Gurney PLC
Phillips Edison
Berkeley University Of California
TRW Automotive
AXA Insurance Mexico
Interior & Northern Health
Lawrence Berkeley National Laboratory
First Data
ManpowerGroup
Alicorp
Dos Pinos