State of the Global Shared Services Market Report 2021

The Evolution Journey, the Impact of COVID-19, Automation and Digitalization, Virtual Shared Services, Future of Work, Next Generation … Where Are We Now?

2020 is the year like no others! The COVID-19 pandemic has had a profound impact on businesses including the Shared Services industry. It has challenged the conventional set-up of Shared Services, and forced Shared Services and Global Business Services (GBS) professionals to adapt and re-think how it is set up and operates, whilst also leveraging the many benefits from having such a model in place during a time of crisis.
In partnership with SSON, Chazey Partners is pleased to share with you the State of the Global Shared Services Market Report 2021.  It offers timely insights into five key areas (see below) that are considered critical based on SSON’s global survey in late 2020. The report was written with the support and input of SSON’s Global Advisory Board – 20+ of the world’s leading SSO and GBS operators.

1. Talen management
2. Future of Work
3. Building on continuous improvement & Emotional IQ
4. The data-readiness gap
5. Automation looking for a strategy

2021 has arrived. Take a deep dive into top trends facing Shared services and GBS leaders and build an even more resilient, digitalized and future-ready Shared Services organization.

(This report has led to us many questions about the trends and the future of service delivery. To continue the conversation, we recommend you to sign up our Webinar On-Demand “The Future is Calling – Powering Your Next Generation Shared Services through Operating Model Transformation“)