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Your Guide to the Next-Generation Future Finance Function Questions & Answers
Introduction – Next-Generation Future Finance Function As the pace of change accelerates, global events and shocks impact us all, and digitalization and “intelligent automation” change …
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Implementing a Best-in-Class RPA Center of Excellence
RPA CENTER OF EXCELLENCE INTRODUCTION Intelligent Automation (IA), and specifically Robotic Process Automation (RPA) is becoming the new frontier of automation and is primed to …
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Three Core Factors for Effective Robotic Process Automation (RPA) Change Management
It is indeed true that implementing Robotic Process Automation (RPA) and moving towards a digital workforce can result in significant enterprise wide upheaval; but the …
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Blog: Reaping the Value of Intelligent Automation in Shared Services and Beyond
Organizations constantly strive to achieve greater efficiencies and more streamlined operations, particularly within Shared Services and Global Business Services (GBS). However, some of the improvements …
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5 Steps to Develop A Robust Business Continuity Plan
INTRODUCTION – BUSINESS CONTINUITY PLAN The Covid-19 pandemic has required many businesses to blow the dust off their business continuity plans and has exposed them …
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15 Questions and Answers to Next Generation Higher Education Shared Services
INTRODUCTION Higher education institutions have been feeling the financial squeeze for many years, and the Covid-19 crisis has added significant new pressures. Not only are …
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Robotic Process Automation to Mitigate the COVID-19 Impact and Enable Future Operations
The outbreak of COVID-19 has pushed the world into uncharted territory. For businesses the impact is of course also profound! How do we maintain business …
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State of the Global Shared Services Market Report 2019
Shared Services: Changing Faster Than Ever! The ongoing changes in innovation, analysis, process and automation of the shared services industry have resulted in the need …
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Re-assessing Your Enterprise-wide Service Delivery Operating Model During and Post COVID-19
A recent blog from HfS about how the COVID-19 has exposed the fragility of the offshore outsourcing industry has generated a lot of debate. Here …
7 Steps to Successfully Implementing Robotic Process Automation (RPA) in Your Enterprise
In the four years since Robotic Process Automation (RPA) first emerged in service delivery operations, Intelligent Automation (IA), As we have since come to think …
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How RPA Is Different from Scripting and Macros
RPA vs “traditional” technology solutions such as macros and scripts When asked if Robotic Process Automation (RPA) can be likened to macros and scripts, replying …
Beyond Traditional Shared Services – Global Business Services
Over the past few years, as Shared Services management thinking as well as the awareness of the value of data analytics has evolved, there is …
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More Power through End-to-End Global Process Ownership
Global Process Ownership (GPO) is a leading practice in which one owner is assigned oversight for each of the in scope end-to-end processes, covering end-to-end …
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BLOG: Robotic Process Automation Process Selection 101
ROBOTIC PROCESS AUTOMATION & SHARED SERVICES Organizations continuously strive to achieve greater efficiencies and more streamlined operations as a matter of course, particularly with Shared …
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A Deep Dive into Center of Excellence for Your RPA/IA Programs
Robotic Process Automation Center of Excellence While Intelligent Automation (IA), and specifically Robotic Process Automation (RPA), are still in the early stages of development, roll-out …
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How is your shared services organization stacking up against an award-winning shared services center of 13 years ago?
You know what shared services can do, but do you know what an award-winning shared services center looked like back in 2005? 13 years ago, …
Advancing Your Shared Services with Robotic Process Automation
Robotic Process Automation (RPA) has become the latest proposition to promise a quantum advance for Shared Services. It introduces greater speed, efficiency, standardization, and accuracy …
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Global Business Services – Transformation Driver & Digital Enabler
Over many years, the Shared Services model has proven to be an effective means of delivering standardized, high quality and cost-effective business support services. Leading …
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Leading from the front – Chazey’s Award Winning Robotic Process Automation Solution
While Robotic Process Automation (RPA) is still in the early stages of maturity, Chazey Partners believes it will change the landscape of process and service …
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Developing a sound, persuasive evidence-driven business case for your shared services start up and continued success
If you are considering implementing a SSO or expanding your existing SSO, it is crucial that you understand how to develop a dynamic business case …
How to Determine If & When Your RPA Initiatives Might Be Ready for A CoE
RPA for Shared Services Process automation has been a critical part of the conversation for shared services leaders for years as organizations continue to strive …
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Top Ten Things You Need To Know About RPA
What is Robotic Process Automation (RPA) exactly? Within “RPA”, the term Robot can be considered slightly misleading, conjuring up images of shiny silver robots, sitting …
Design a Service Partnership Agreement for Your Shared Services
Today, Shared Services Organizations (SSOs) are relying on interactive and two-way Service Partnership Agreements to lead the way. A successful client relationship must be built …
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3 Key Aspects of Shared Services Optimization
When considering moving further down the path of shared services, we recommend exploring 3 key aspects of shared services optimization – Assessment, Optimization and Growing. …
What Are Shared Services Best Practices?
Shared services has been widely recognized for many years as being a very effective way to achieve the triple benefit of lower costs, improved service …
Blog: Four best practices for your Intelligent Automation journey
Robotic Process Automation (RPA) is the latest evolution in business transformation, especially for shared services and outsource providers who are beginning to recognize its full …
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BLOG: RPA is potentially a game changer but …
The use of Intelligent Automation (IA), like Robotic Process Automation, is generating huge interest in the shared services and operational transformation space, and also great …
Developing Organizational Cybersecurity Plan
As incidents of cybercrime take precedence in the news and boardrooms, organizations globally are focusing on securing their positions. Most often this centers on technical …
9 Critical Components To Develop A Successful Client Interaction Framework
Often the reason that certain shared services are performing sub-optimally is due to the lack of focus on the needs of the client. Sustainable success …
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Adding Value to Shared Services – Managing Statutory and Tax Compliance
First and foremost, the integration of Statutory and Tax Compliance into shared services is normally considered only when an organization’s existing Shared Services is stable …
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7 Lessons Learnt From Highly Effective Shared Services (With Apologies To Stephen R. Covey)
While the Shared Services model has now cemented its reputation as delivering higher quality, lower cost, and improved control, many implementations still don’t perform at …
Finance Transformation – Moving from “Finance as a Function” to “Finance as a Service”
Finance Transformation initiatives include driving greater awareness and understanding of the role Finance can play, benchmarking, developing shared services models, outsourcing, new technology, and leveraging …
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When Is “Shared Services” Not Really Shared Services?
When Is Shared Services Not Really Shared Services? This may seem like an obvious answer, but the question is a critical one when looking at …
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Does Size Matter When It Comes To Success With Shared Services?
Does size matter when it comes to success with Shared Services? In this article, we explore the key parameters of implementing Shared Services in a smaller size companies, including technology, location, talent and ERP.
3 core factors for effective shared services change management
Change is a constant – in fact, it’s often a simple matter of survival. But the best-laid transition plans can and will fail if you …
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How To Nail Your Performance in shared services
How do you adopt state-of-art performance measurement tools to ensure your Shared Services’ performance is measured effectively? An approach that encourages transparency and accountability will …
7 Pointers to a robust shared services business case
Before we talk about Shared Services Business Case and Roadmap, let’s take a look at the main reasons that a Shared Services initiative fails. On …
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Key Factors of Shared Services Location Selection
The decision making process of where to locate your Shared Service Center is not straightforward. The optimum answer is very much dependent on your business …
Key Factors of Shared Services Location Selection Read More »
Shared services optimization
Your Shared Services is stablized, the technology is fully implemented, and the post-transition support teams have returend to their home departmetns or moved onto other …
How to implement a new shared services center – part II
One of our clients, a leading global automotive supplier with operations across Europe, was struggling with fragmented Finance processes that inhibited performance. Other issues it …
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How to implement a new shared services center – Part I
For any shared services projects, if you don’t plan properly, your project stands on weak legs. That goes for pretty much anything but especially for …
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Service Partnership versus Service Level Agreements – Two Different Sides of a Coin
Many practitioners operating a Shared Services do not have formal agreements to guide their relationships with clients, especially when these are internal/captive services. Other rely …
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Preparing Your Shared Services For Global Business Services
Over the past few years, although the Shared Services model has shown itself effective in delivering standardized, cost-effective, and consistent support services, evolving management thinking …
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Communicating the Value of Shared Services – A Deep Dive into Change Management
The ultimate goal of a Shared Services transformation is to engage employees and encourage them to adopt a new way of doing their jobs. With …
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Why Shared Services Often Still Falters At The Gate?
While industry reports seem to indicate the Shared Services model is widely recognized and applied, in truth, only a small segment of the total potential …
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The make or buy decision
Organizations that have chosen to work towards leading practice back office operations need to start by making a key decision about how to source services; …
