INTRODUCTION – BUSINESS CONTINUITY PLAN The Covid-19 pandemic has required many businesses to blow the dust off their business continuity plans and has exposed them …
5 Steps to Develop A Robust Business Continuity Plan Read More »
INTRODUCTION Higher education institutions have been feeling the financial squeeze for many years, and the Covid-19 crisis has added significant new pressures. Not only are …
15 Questions and Answers to Next Generation Higher Education Shared Services Read More »
The outbreak of COVID-19 has pushed the world into uncharted territory. For businesses the impact is of course also profound! How do we maintain business …
Robotic Process Automation to Mitigate the COVID-19 Impact and Enable Future Operations Read More »
Shared Services: Changing Faster Than Ever! Shared Services as a defined operating model for back office and support services has been around for over 30 …
State of the Global Shared Services Market Report 2019 Read More »
A recent blog from HfS about how the COVID-19 has exposed the fragility of the offshore outsourcing industry has generated a lot of debate. Here …
In the four years since Robotic Process Automation (RPA) first emerged in service delivery operations, Intelligent Automation (IA), As we have since come to think …
7 Steps to Successfully Deploying Robotic Process Automation (RPA) in Your Enterprise Read More »
RPA vs “traditional” technology solutions such as macros and scripts When asked if Robotic Process Automation (RPA) can be likened to macros and scripts, replying …
Over the past few years, as Shared Services management thinking as well as the awareness of the value of data analytics has evolved, there is …
Beyond Traditional Shared Services – Global Business Services Read More »
Global Process Ownership (GPO) is a leading practice in which one owner is assigned oversight for each of the in scope end-to-end processes, covering end-to-end …
More Power through End-to-End Global Process Ownership Read More »
Organizations continuously strive to achieve greater efficiencies and more streamlined operations as a matter of course, particularly with Shared Services. Robotic Process Automation (RPA) is …
BLOG: Robotic Process Automation Process Selection 101 Read More »
While Intelligent Automation (IA), and specifically Robotic Process Automation (RPA), are still in the early stages of development, roll-out and acceptance things are moving rapidly! …
A deep dive into Center of Expertise for your RPA/IA programs Read More »
You know what shared services can do, but do you know what an award-winning shared services center looked like back in 2005? 13 years ago, …
Robotic Process Automation (RPA) has become the latest proposition to promise a quantum advance for Shared Services. It introduces greater speed, efficiency, standardization, and accuracy …
Advancing Your Shared Services with Robotic Process Automation Read More »
Over many years, the Shared Services model has proven to be an effective means of delivering standardized, high quality and cost-effective business support services. Leading …
Global Business Services – Transformation Driver & Digital Enabler Read More »
While Robotic Process Automation (RPA) is still in the early stages of maturity, Chazey Partners believes it will change the landscape of process and service …
Leading from the front – Chazey’s Award Winning Robotic Process Automation Solution Read More »
If you are considering implementing a SSO or expanding your existing SSO, it is crucial that you understand how to develop a dynamic business case …
Process automation has been a critical part of the conversation for shared services leaders for years as organizations continue to strive for performance excellence and …
How to determine if & when your IA initiatives might be ready for a CoE Read More »
What is Robotic Process Automation (RPA) exactly? Within “RPA”, the term Robot can be considered slightly misleading, conjuring up images of shiny silver robots, sitting …
Today, Shared Services Organizations (SSOs) are relying on interactive and two-way Service Partnership Agreements to lead the way. A successful client relationship must be built …
Design a Service Partnership Agreement for Your Shared Services Read More »
When considering moving further down the path of shared services, we recommend exploring 3 key aspects of shared services optimization – Assessment, Optimization and Growing. …
Shared services has been widely recognized for many years as being a very effective way to achieve the triple benefit of lower costs, improved service …
Robotic Process Automation (RPA) is the latest evolution in business transformation, especially for shared services and outsource providers who are beginning to recognize its full …
Blog: Four best practices for your Intelligent Automation journey Read More »
The use of Intelligent Automation (IA), like Robotic Process Automation, is generating huge interest in the shared services and operational transformation space, and also great …
As incidents of cybercrime take precedence in the news and boardrooms, organizations globally are focusing on securing their positions. Most often this centers on technical …
Often the reason that certain shared services are performing sub-optimally is due to the lack of focus on the needs of the client. Sustainable success …
9 Critical Components To Develop A Successful Client Interaction Framework Read More »
First and foremost, the integration of Statutory and Tax Compliance into shared services is normally considered only when an organization’s existing Shared Services is stable …
Adding Value to Shared Services – Managing Statutory and Tax Compliance Read More »
While the Shared Services model has now cemented its reputation as delivering higher quality, lower cost, and improved control, many implementations still don’t perform at …
Finance Transformation initiatives include driving greater awareness and understanding of the role Finance can play, benchmarking, developing shared services models, outsourcing, new technology, and leveraging …
Finance Transformation – Moving from “Finance as a Function” to “Finance as a Service” Read More »
When Is Shared Services Not Really Shared Services? This may seem like an obvious answer, but the question is a critical one when looking at …
When Is “Shared Services” Not Really Shared Services? Read More »
Does size matter when it comes to success with Shared Services? In this article, we explore the key parameters of implementing Shared Services in a smaller size companies, including technology, location, talent and ERP.
Change is a constant – in fact, it’s often a simple matter of survival. But the best-laid transition plans can and will fail if you …
3 core factors for effective shared services change management Read More »
How do you adopt state-of-art performance measurement tools to ensure your Shared Services’ performance is measured effectively? An approach that encourages transparency and accountability will …
Before we talk about Shared Services Business Case and Roadmap, let’s take a look at the main reasons that a Shared Services initiative fails. On …
7 Pointers to a robust shared services business case Read More »
The decision making process of where to locate your Shared Service Center is not straightforward. The optimum answer is very much dependent on your business …
Key Factors of Shared Services Location Selection Read More »
Your Shared Services is stablized, the technology is fully implemented, and the post-transition support teams have returend to their home departmetns or moved onto other …
One of our clients, a leading global automotive supplier with operations across Europe, was struggling with fragmented Finance processes that inhibited performance. Other issues it …
How to implement a new shared services center – part II Read More »
For any shared services projects, if you don’t plan properly, your project stands on weak legs. That goes for pretty much anything but especially for …
How to implement a new shared services center – Part I Read More »
Many practitioners operating a Shared Services do not have formal agreements to guide their relationships with clients, especially when these are internal/captive services. Other rely …
Service Partnership versus Service Level Agreements – Two Different Sides of a Coin Read More »
Over the past few years, although the Shared Services model has shown itself effective in delivering standardized, cost-effective, and consistent support services, evolving management thinking …
Preparing Your Shared Services For Global Business Services Read More »
The ultimate goal of a Shared Services transformation is to engage employees and encourage them to adopt a new way of doing their jobs. With …
Communicating the Value of Shared Services – A Deep Dive into Change Management Read More »
While industry reports seem to indicate the Shared Services model is widely recognized and applied, in truth, only a small segment of the total potential …
Why Shared Services Often Still Falters At The Gate? Read More »
Organizations that have chosen to work towards leading practice back office operations need to start by making a key decision about how to source services; …
