It is a common tendency for organizations to overshine on the “R” of Robotics and “A” of Automation, but forget the “P” of Process …
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By Phil Searle, CEO & Founder of Chazey Partners “With Global Business Services (GBS) popularity at an all-time high, is GBS truly the Holy …
After a successful RPA pilot, many organizations struggle to define a path forward. Establishing an RPA/IA Center of Excellence can help you formulate what level …
The Evolution Journey, the Impact of COVID-19, Automation and Digitalization, Virtual Shared Services, Future of Work, Next Generation … Where are we now? 2020 …
[Note: this blog is an expanded commentary to that which can be found in SSON’s report “The State of Shared Services & Outsourcing Industry …
By Chuy Michel, Global Head of RPA, Chazey Partners What a Robotic Process Automation/Intelligent Automation (IA) Center of Excellence (CoE) is NOT? When I …
Many companies around the world have started implementing Robotic Process Automation (RPA) with a desire to automate, streamline and optimize their growing operations. RPA …
Introduction – Next-Generation Future Finance Function As the pace of change accelerates, global events and shocks impact us all, and digitalization and “intelligent automation” …
RPA CENTER OF EXCELLENCE INTRODUCTION Intelligent Automation (IA), and specifically Robotic Process Automation (RPA) is becoming the new frontier of automation and is primed …
It is indeed true that implementing Robotic Process Automation (RPA) and moving towards a digital workforce can result in significant enterprise wide upheaval; but …
Organizations constantly strive to achieve greater efficiencies and more streamlined operations, particularly within Shared Services and Global Business Services (GBS). However, some of the …
INTRODUCTION – BUSINESS CONTINUITY PLAN The Covid-19 pandemic has required many businesses to blow the dust off their business continuity plans and has exposed …
INTRODUCTION Higher education institutions have been feeling the financial squeeze for many years, and the Covid-19 crisis has added significant new pressures. Not only …
The outbreak of COVID-19 has pushed the world into uncharted territory. For businesses the impact is of course also profound! How do we maintain …
Shared Services: Changing Faster Than Ever! The ongoing changes in innovation, analysis, process and automation of the shared services industry have resulted in the …
A recent blog from HfS about how the COVID-19 has exposed the fragility of the offshore outsourcing industry has generated a lot of debate. …
In the four years since Robotic Process Automation (RPA) first emerged in service delivery operations, Intelligent Automation (IA), As we have since come to …
RPA vs “traditional” technology solutions such as macros and scripts When asked if Robotic Process Automation (RPA) can be likened to macros and scripts, …
Over the past few years, as Shared Services management thinking as well as the awareness of the value of data analytics has evolved, there …
Global Process Ownership (GPO) is a leading practice in which one owner is assigned oversight for each of the in scope end-to-end processes, covering …
ROBOTIC PROCESS AUTOMATION & SHARED SERVICES Organizations continuously strive to achieve greater efficiencies and more streamlined operations as a matter of course, particularly with …
