Shared Services & Global Business Services

Shared Services
Shared Services provides a scalable delivery model for the efficient and effective management of non-core, yet business-critical functions. By consolidating expertise into specialized teams, often geographically distributed, organizations can enhance service quality, reduce cost, and drive consistency.
This model is customer-focused and performance-driven, leveraging technology, data, and best practices to deliver value. Shared Services operates with a commercial mindset, continuously improving service outcomes, optimizing delivery, and enabling business units to focus on their strategic priorities.

Global Business Services (GBS)
Global Business Services represents the next stage in the evolution of Shared Services — an enterprise-wide model designed to deliver an integrated, consistent, and technology-enabled suite of services across functions, regions, and business units.
GBS combines global governance, end-to-end process ownership, and a mix of in-house and outsourced delivery to drive scale, agility, and innovation.
With direct CXO sponsorship and a strategic focus on business transformation, GBS enables organizations to unlock greater value, accelerate performance, and position for the future.