Phillips Edison is a fast growing, privately-held owner and operator of grocery–anchored shopping centers. The company has leveraged in-house leasing, property management, accounting, acquisitions, dispositions, development and financing teams to become the largest internally-managed REIT exclusively focused on grocery-anchored properties in the United States. The company manages over 345 shopping centers – 236 of which it owns directly – in 32 states.
As part of a larger transformation initiative, PECO identified the use of Robotic Process Automation (RPA) as an enabler to reduce tedious, repetitive work and to return time to the business for customer support. By leveraging RPA to automate manual, time-consuming activities, it seeks to free time and capacity for providing a more customer-centric experience.
Chazey was engaged to help launch and grow the RPA program at Phillips Edison, initially focused on key areas of accounting to include billing, accounts receivables, collections, lease maintenance and monthly accounting entries. Our work includes process assessments, process improvements, building robots, updating policies and procedures for a hybrid workforce, elaborating the suggested robotics operations model and building a business case for RPA growth. Our work also includes knowledge transfer of process, methodology and technical approach for developing additional robots as their program scales to enterprise level.