Grupo Bimbo is the most important baking company in the world on the basis of brand positioning, production volume and sales. The company is present in 19 countries in America, Asia and Europe and they have close to 10,000 products and over 103 brands of acknowledge prestige.
With approximately 750 employees, Bimbo Shared Service Center is located in Mexico City and Costa Rica and provides HR, Finance and Accounting services for all Bimbo subsidiaries in Latin America, USA and Spain. The Shared Service Center has been recently awarded as Best Mature Shared Service Center in Latin America by SSON.
Chazey was engaged to support the Shared Service Center Transformation Project which included several key strategic initiatives to become a World Class Shared Service Organization. Part of the scope of work included the plan and execution of several initiatives that will help Bimbo SSC achieve its long term Strategic Goals. Chazey assessed the Payroll and Personnel Administration process in order to identify opportunities to optimize the processes and reduce manual work. We identified new potential technologies to support the HR processes and evaluated new HR processes that could potentially move to the existing Shared Service Center such as Recruiting, Selection, Performance and Training Management. We also conducted a comprehensive benchmarking analysis and a CRM review to identify potential gaps with best in class organizations.