Interior & Northern Health - Chazey Partners

Interior & Northern Health

Interior Health and Northern Health work together on back office and support functions under the structure of the BC Rural Collaborative. These two health authorities in Canada’s westernmost province have a combined budget of $2.4 billion with 25,000 employees and have shared a common instance of Meditech business systems since August 2011.

In February 2012, these two health authorities engaged Chazey Partners to complete a business case on the feasibility of integrating their separate Payroll and Human Resources Employee Services (compensation, benefits, internal recruitment) departments. The report was delivered in July 2012.

The leading practices included in the future operating model included:

  • Web-based, self-serve functionality for employees and managers
  • End-to-end automation and integration between payroll and human resources departments
  • Fully compliant functions for complex, highly-regulated and unionized healthcare environment
  • Lowest-cost, highest-quality payroll/human resources in British Columbia healthcare industry


Chazey Partners was engaged in February 2012 to develop a business case for the integration of the payroll and human resources employee services (compensation, benefits, internal recruitment) departments of Interior Health and Northern Health. For the past eight months, Interior Health and Northern Health have shared the same instance of Meditech business systems. Chazey Partners acted as an independent authority to advise the project's executive steering committee on how to leverage this common system to improve services and reduce costs.

The governance of this project was complex, in that Chazey Partners' team had to support two separate legal entities with different requirements and culture. The availability of internal project resources was a challenge at times. The steering committee also directed Chazey Partners to expand their scope of work to a more detailed analysis than is typical at the business case stage in order to satisfy all the needs of stakeholders.

Through all these issues Chazey Partners was professional, accommodating, and committed. The result was a quality report that will guide decision making for Interior Health and Northern Health as we look to increase the efficiency and effectiveness of our back office functions. I would personally recommend Chazey Partners from my own experience.

VP Residential Services & Chief Financial Officer, Interior Health

Donna Lommer

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