Coca-Cola Hellenic (CCH) - Chazey Partners

Coca-Cola Hellenic (CCH)


Coca-Cola Hellenic Bottling Company S.A. is the world’s second-largest Coca-Cola anchor bottler. It is the bottler in 28 countries; its well established markets include Greece, Cyprus, the Republic of Ireland, Northern Ireland, Austria, Switzerland and Italy. The company had 2010 revenue of €6.794 billion and 42,500 employees.

Chazey Partners was engaged to develop the Finance and human resources end-to-end Shared Services solution across 22 countries.  Functional scope consisted of finance and human resources, including technology enablement (optical character recognition, scanning, workflow) for an accelerated rollout, with a target of 40% in cost reductions from process efficiencies and labor arbitrage. This Common Services Transformation review and implementation consisted of Business Case through to Design/Build/Deploy/Stabilization plus expansion of scope. Deliverables included change management, organization design, process mapping/design, business analysis, benchmarking and best practice analysis.

3 Steps from Transactional to Commerical Services

One thing that I believe is important is that we decided not to go with a ‘Shared Services’ name, says Manolis Fafalios, Shared Services Director of Coca-Cola Hellenic…

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