Coca-Cola Hellenic Bottling Company S.A. is the world’s second-largest Coca-Cola anchor bottler. It is the bottler in 28 countries; its well established markets include Greece, Cyprus, the Republic of Ireland, Northern Ireland, Austria, Switzerland and Italy. The company had 2010 revenue of €6.794 billion and 42,500 employees.
Chazey Partners was engaged to develop the Finance and human resources end-to-end Shared Services solution across 22 countries. Functional scope consisted of finance and human resources, including technology enablement (optical character recognition, scanning, workflow) for an accelerated rollout, with a target of 40% in cost reductions from process efficiencies and labor arbitrage. This Common Services Transformation review and implementation consisted of Business Case through to Design/Build/Deploy/Stabilization plus expansion of scope. Deliverables included change management, organization design, process mapping/design, business analysis, benchmarking and best practice analysis.
3 Steps from Transactional to Commerical Services
One thing that I believe is important is that we decided not to go with a ‘Shared Services’ name, says Manolis Fafalios, Shared Services Director of Coca-Cola Hellenic…