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Chazey Partners Spearheads QX Global Group’s Visionary Intelligent Automation Center of Excellence, Setting New Industry Standards

Austin, US: Chazey Partners, the Global Management Consulting firm, is proud to announce its key role in the successful launch of QX Global Group’s Automation Acceleration Center (AAC), a cutting-edge Center of Expertise (COE) designed to revolutionize the Business Process Management (BPM) industry.

Phil Searle, Founder and CEO, Chazey Partners, enthusiastically states, “The Chazey-QX Automation Acceleration Center (AAC) is a shining example of the combination of Chazey and QX Global’s industry leading capabilities in Intelligent Automation. The new AAC integrates the collective strengths of Chazey Partners’ cutting-edge intelligent automation consulting and implementation expertise with QX Global’s development, configuration, and automation teams, as well as a number of bespoke software solutions.”

The core mission of the AAC is to deliver practical, relevant, and high return-on-investment automation solutions for our customers worldwide. The suite of capabilities extends from Robotic Process Automation, through Machine Learning, and onto Artificial Intelligence, including the very latest Generative AI solutions.

In addition, the AAC is able to provide QX developed technology enablers that can complement or add to existing client technologies.

The AAC is comprised of teams based in India, Colombia and Mexico, and totals more than 250 team members.

It operates with a unique model, supported by dedicated Automation Ambassadors who liaise with clients through Client Subject Matter Experts (SMEs). The approach facilitates the identification and implementation of automation solutions tailored to specific client needs.

At the heart of the AAC is the Automation Acceleration Hub (AAH) that serves as a robust backbone, streamlining the entire automation solution lifecycle, from ideation and evaluation to prioritization, development, and maintenance. A feature of the AAH is the ability to store for access and re-use, proven automation solutions developed by the AAC. This makes the automation development process more agile and shortens time to value.

This integrated approach offers several advantages, including centralized control, optimal resource allocation, enhanced collaboration, economies of skill and scale, standardized processes, and robust performance monitoring and reporting.

The launch of the AAC marks a significant step forward for the QX Global Group, reaffirming the company’s dedication to driving innovation, efficiency and value for our clients worldwide.

For media inquiries, please contact:

Chetna Anand
Global Head of Marketing
chetnaanand@chazeypartners.com

About QX Global Group

QX Global Group is a global consulting, digital transformation, and business process management (BPM) services company that partners with organizations seeking to transform and optimize their business operations.

UK based QX Global group has a diverse workforce spanning 21 countries including 6 delivery centers in India and Mexico. QX acquired Chazey Partners in February 2022.

QX Global Group Acquires Management Consulting & Advisory Services Firm Chazey Partners

Together QX Global Group and Chazey Partners will provide end-to-end Business Transformation, Digital Services & Intelligent Automation, and Business Process Outsourcing (BPO) for Fortune 1000 companies and public sector organizations, including higher education, across the globe.

Bloomfield, New Jersey, February 14, 2022 – QX Global Group, a Top 100 Business Process Outsourcing company, announced the acquisition of an 80% stake in Austin, Texas based Chazey Partners, a world-class management consulting and advisory firm specializing in business and digital transformation. The Chazey Partners team brings decades of experience in implementing and operating world-class business support and shared services organizations around the globe, with expertise in Robotic Process Automation (RPA) and Artificial Intelligence (AI). Together, QX and Chazey Partners will work to deliver innovative solutions that cover transformative consulting, digital services, and business process outsourcing, customized to meet each client’s specific needs.

“At QX, we have always focused on enabling transformation of our client’s businesses using our unique 3P approach of people, process, and platform, and we are thrilled that the addition of Chazey will allow us to help organizations solve their most significant barrier to growth – digital adoption and business transformation at scale,” said Frank Robinson, Group CEO of QX Global Group. “Adding Chazey furthers our vision to provide integrated, end-to-end solutions to help our customers take advantage of the latest operating models and emerging technologies. I am also delighted to officially welcome Phil Searle onto QX Global Group’s Board as Chief Transformation Officer.”

Chazey brings to the QX Global Group management consulting and advisory services with a global reach. Founded in 2006, Chazey Partners has demonstrated consistent and significant growth, with global representation in the United States, Canada, Mexico, Brazil, Costa Rica, Colombia, Ireland, Turkey, and India. Chazey’s consultants provide advice, support, and implementation expertise, covering strategy setting, business case production, program management, process optimization, technology enablement, training, and change management.

“Since founding the company, we have significantly expanded and evolved Chazey’s solutions to help numerous businesses and public sector organizations achieve operational excellence by transforming their business operations,’’ said Phil Searle, CEO and Founder of Chazey Partners. “With QX, we have found a shared passion for empowering our clients to achieve world-class performance. By joining forces with QX, we will augment our near-shoring and offshoring capabilities by opening new Centers of Excellence (COEs) in India and Latin America. This is an exciting new chapter for Chazey Partners, our employees, and our customers.”

The partnership of both trusted brands comes at a time when enterprises across the globe are adjusting to the post-pandemic world. In this environment, Chazey Partners is at the forefront of offering needed transformation solutions, helping enterprises optimize business operations and adopt the latest technologies for sustained growth. The QX-Chazey partnership will enable all clients to achieve a faster return on investment and add more value to their customers and employees.

Barbara Hodge, Global Digital Editor at the Shared Services & Outsourcing Network (SSON), said, “This marks an exciting and timely development in the shared services and outsourcing space. SSON has collaborated with Chazey Partners for many years, and I am pleased to see such a highly respected group in the field of business transformation push forwards in extending its services to provide enterprise customers with the more holistic solutions they need right now.

Adding Chazey Partners’ transformation capabilities to QX Global Groups’ BPO services, drives an end-to-end solution that connects consulting, digital and business process outsourcing. This aligns perfectly with the move to integrated business services, digitalization – driven by intelligent automation – and data analytics, that we are seeing across the shared services landscape. It’s also consistent with service providers moving to a ‘one-stop-shop’ solution for business transformation and digital needs.

I am delighted at this news and look forward to engaging with the new partnership.”

For QX Global Group: Corbett Keeling, London, and J. Sloan & Co, Dallas, Texas, provided corporate financial and transaction advice for QX Global Group; BDO LLP provided Due Diligence support across all entity geographies; legal support was provided by Munsch Hardt Kopf & Harr, P.C.

For Chazey Partners: Sett & Lucas acted as transaction advisor; and Jackson Walker LLP provided legal support.

About QX Global Group

QX Global Group is a leading provider of business process management services. With over 17 years of accounting and recruitment process outsourcing experience, we help our clients unlock business value by improving process efficiencies and automation in the accounting and recruitment functions to enable business transformation. We have offices in the UK, USA, Canada, Australia, and India.

About Chazey Partners

Chazey Partners is a practitioner-led, global management consulting and advisory services firm. We bring real-life, practical, hands-on experience, empowering clients to strive for world-class performance, through Business Transformation, Shared Services and Intelligent Automation. We help businesses and public sector organizations achieve operational excellence in the provision of mission-critical business services, including Finance, Human Resources, IT, Procurement, Contact Centers, Marketing, and Facilities Management. For over sixteen years, Chazey Partners has helped clients implement successful service delivery solutions; in the US & Canada, Latin America, Europe, the Middle East, Africa, Oceania, and Asia.

Media contact

Vishal Kurani, VP, Branding & Communications

QX Global Group

Tel: +44 208 146 0808

Email: vishal.kurani@qxglobalgroup.com

Leigh Knowles, Senior Marketing & Sales Support Lead

Chazey Partners

Tel: +1 855-692-6229

Email: leighknowles@chazeypartners.com

Chazey Partners advises ISA to implement and expand their Shared Services Center

[January 2022] Chazey Partners, a global management consulting firm specializing in Shared Services, is proud to support ISA in the implementation and expansion of their multifunctional Shared Services Center (SSC).

ISA an electric power company with five separate divisions, wanted to connect the business better. Beginning with Human Talent in 2018, ISAs SSC has now expanded to include Administration, Finance, and Procurement to achieve this.

The main objective of connecting better was to improve the strategic thinking of the organisation, by moving away from transaction processes. With the help and advice from Chazey Partners, they were able to select the most transactional tasks for their SSC, so employees could focus on higher value-added services instead.

Below is a testimonial from ISA about their multifunctional SCC:

“We want to continue leaving our mark, to continue innovating, evolving, transforming ourselves, that is why we now connect through our shared services center, which day by day works to make strategic what has been transactional until now.”

Chazey Partners Esteban Carril and Alejandro Macias who worked on the project, were delighted to receive the good news from ISA in the following video presented in Spanish:

For more information on this and other projects please visit Chazey Partners Latin American clients.

About Chazey Partners

Chazey Partners is a practitioners-led global management consulting firm supporting Robotic Process Automation, Business Transformation and Digital Transformation. Chazey Partners’ Automation Methodology can support all phases of your automation transformation. This will ensure an appropriate strategy and program, for delivering lasting benefits, and return on investment.

We pride ourselves in helping businesses and public sector organizations achieve operational excellence, in the delivery of mission-critical business services including: Finance, HR, IT, Procurement, Facilities Management, Customer Helpdesk, and many other support services.

For over 14 years, Chazey Partners has helped our clients implement successful service delivery solutions in the US & Canada, Latin America, Europe, Middle East, Africa, Oceania and Asia. Leverage our experience for your success. For additional information please visit us at www.chazeypartners.com

Chuy Michel of Chazey Partners hosts RPA Masterclass for the University of the Republic of Uruguay

[October 2021] Chazey Partners, a global management consulting firm specializing in Robotic Process Automation, is delighted to receive a testimonial from the University of the Republic of Uruguay. The recognition is for a Center of Excellence (CoE) in Robotic Process Automation (RPA) Masterclass. It was presented by Chuy Michel, Chazey Partners Global Head of RPA.

The Masterclass is part of a certification program in RPA, at the Faculty of Economic Sciences and Administration (FCEA). It seeks to bring different groups of professionals closer to RPA, and to the concept of an RPA CoE.

The main objective is for participants to learn how to identify, improve, and automate processes, which are repetitive in the organizations they work for. It also empowers them to be able to suggest, promote, and create a structure in their own organization, which encourages automation through a CoE.

Below is a testimonial from FCEA’s Professor Joaquin Rubio, about the Materclass:

“Without any doubt, Chuy stood out more than expected in his presentation, capturing the interest of all the participants, and providing the tools and knowledge about Automation, Centers of Excellence, and services offered by Chazey Partners. Such was the success and the good feedback obtained, we will be counting on him in another virtual class, for our second group in a couple of weeks.”

Chazey Partners Chuy Michel was proud to receive the positive feedback and commented:

“It was great to engage with the class to help them automate mundane tasks, and release them to do more high value-added ones instead.”

For more information on other projects please visit Chazey Partners Higher Education solutions.

About Chazey Partners

Chazey Partners Latin America Receives Proud Recognition from Its Client Alicorp

[May 2021] Chazey Partners, a global management consulting firm specializing in Shared Services, business transformation and Robotic Process Automation, is proud to receive a testimonial from its client Alicorp for a Shared Services project in Latin America.

Alicorp is a consumer goods company, leader in the Peruvian market with industrial operations in six countries of Latin America. Chazey Partners was engaged to lead the implementation of an end-to-end multifunctional Shared Services for Alicorp to support its operations in Peru, Ecuador, Bolivia, Argentina and Chile. The project started with a comprehensive assessment to determine what activities could potentially be moved to a Shared Services solution and a business case that supports the operative model proposed. Chazey Partners then led the implementation of its multifunctional Shared Service center in Lima Peru. The new SSC employs more than 200 employees, and the scope of processes includes Finance, Taxes, Human Resources and Customer Service.

“Despite the challenges posted by pandemic, the team has focused, delivered and excelled! The project has effectively applied Chazey’s proven and tested methodologies on Shared Services planning, design, build and stabilization.”, commented Esteban Carril, principal of Chazey Partners Latin America.

Below is the testimonial from Alicorp’s Shared Services Director, Alvaro Quesada Solano.

“My experience working with Chazey Partners has been a journey of excellence, commitment, relationships and results. They have been a very strong partner in the design, implementation and deployment of the first stage of the Alicorp Shared Service Center. In about one year we were able to go live with the core Financial-Accounting and HR Functions of the Center, providing support to more than 7 countries from our base in Perú. In the middle of the COVID pandemic with all the challenges and restrictions that it brought, we worked with Chazey to centralize the operations from Bolivia, completing this process 100% remotely, re-designing the ways on how we centralized operations before and leveraging the technology in this virtual environment. The quality of their team, their experience, the deep engagement they bring to the process and the way they connect with all the people they interact with, makes the Chazey team a fantastic partner to work with.”

For more information about the project, please click Alicorp multifunctional shared services implementation.

About Chazey Partners

Chazey Partners is a practitioners-led global management consulting firm supporting Shared Services, Business Transformation and Intelligent Automation. Chazey Partners’ Automation Methodology can support all phases of your automation transformation to ensure an appropriate strategy and program for delivering tangible, lasting benefits and return on investment.

We pride ourselves in helping businesses and public sector organizations achieve operational excellence in the delivery of mission-critical business services; including Finance, HR, IT, Procurement, Facilities Management, Customer Helpdesk, and many other support services. For over 14 years, Chazey Partners has helped our clients implement successful service delivery solutions in the US & Canada, Latin America, Europe, Middle East, Africa, Oceania and Asia. Leverage our experience for your success. For additional information please visit us at www.chazeypartners.com.

Shared Services Trends in 2021: State of Global Shared Services Report

CAMPBELL, CALIF. JAN, 2021

Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), is thrilled to announce the release of the State of Global Shared Services Market Report 2021 co-produced with the Shared Services & Outsourcing Network (SSON), the largest and most established community of global shared services and outsourcing professionals. The report highlights the five most critical areas based on SSON’s global survey in late 2020. It was written with the support and input of SSON’s Global Advisory Board – 20+ of the world’s leading SSO and GBS operators.

The COVID-19 pandemic has, as with so many aspects of business, challenged the conventional set-up of Shared Services, and forced Shared Services and Global Business Services (GBS) professionals to adapt and re-think how it is set up and operates, whilst also leveraging the many benefits from having such a model in place during a time of crisis. The report offers timely insights to help Shared Services and GBS professionals to embrace the new ways of working, including five key critical areas:

Talent management
Future of Work
Building on continuous improvement & Emotional IQ
The data-readiness gap
Automation looking for a strategy

Download the Global State of Shared Services report 2021.

The State of Shared Services report is the 4th in a series of market insights produced by SSON and Chazey Partners. In 2019, the two organizations partnered to produce three ebooks:

The State of Global Shared Services Marketing Report 2019
7 Steps to Successfully Deploying RPA in Your Enterprise. This guide provides practical information for organizations starting the RPA Journey, including key steps for implementation, case studies and lessons learned from planning and launching.
Global Business Services – Transformation Driver & Digital Enabler. The ebook provides insights into the current state and landscape of Global Business Services (GBS). The report includes information on actual organizations’ strategy, structure, transformation process, value achieved and use of data analytics and intelligent automation, all related to GBS.

“We are very excited to be able to leverage our team’s first-hand experience as shared services and digital automation practitioners and consultants to keep helping create these reports,” stated Phil Searle, CEO & Founder of Chazey Partners. “2021 has arrived. Shared services and GBS leaders must take charge of it and build an even more resilient, digitalized and future-ready Shared Services organization.”

About Chazey Partners

Chazey Partners is a practitioners-led global management consulting firm. Founded in 2006, Chazey Partners supports public and private sector clients with shared services, business transformation, technology enablement, intelligent automation, digital transformation, enterprise wide security and sourcing advisory around the world. Chazey Partners has been a recognized leader in these fields for many years, and was recently recognized by CIOReview as one of the 20 most promising Robotics solution providers. Leverage our experience for your success. For additional information, please visit us at https://chazeypartners.com/.

About SSON

The Shared Services & Outsourcing Network (SSON) is the largest and most established community of Shared Services and Outsourcing professionals in the world, with over 140,000 members.

Established in 1999, SSON recognized the revolution in support services as it was happening, and realized that a forum was needed through which practitioners could connect with each other on a regional and global basis.

SSON is a one-stop shop for Shared Services professionals, offering industry-leading events, reports, surveys, interviews, white papers, videos, and editorial, as well as real-time access to benchmarking and industry data via SSON Analytics.

Chazey Partners and COVID19: a New Staff’s Impression

[Colombia – December 2020] – Chazey Partners, a leading management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), congratulates its new-hire, Melissa Acosta, on her first six successful months with the company.

Melissa joined the team during the pandemic lockdown. In light with company’s core COVID19 response which is to safeguard the health and wellbeing of its employees, Melissa joined the team in Colombia virtually. Instead of the traditional welcoming and orientation, she experienced her first six months with a different set of staff onboarding and training exercises.

Though working remotely from the get-go, Mellisa has demonstrated her capability to work from home, collaborate and communicate effectively with her team, and deliver excellent results. “Though I missed the excitement of meeting with the team members, I was extended with the warmest welcome and given thorough orientations on my role, all by looking into my computer screen in my newly set-up home office”, said Melissa. She further commented “The first six months at Chazey Partners have been a great experience for me. I have enjoyed developing my shared services, master data management, project management, and stakeholder management skills. I look forward to many more months to come and the challenges and development opportunities ahead.”

Esteban Carril, Chazey Partners Principal Latin America, congratulated Melissa’s excellent work during her first six months, and was also very proud of how the company and the team have worked together to cope with this global crisis. He said, “We are committed to navigating this pandemic and serving each and every one of our clients, and our employees. The team has made it all happen with remote consulting, conference calls, collaboration tools and flexibility than ever before“.

Melissa shared her impression of her first six months with Chazey Partners. Read the full story here.

About Chazey Partners

Chazey Partners is a practitioner-led global management consulting and advisory services firm. We bring a unique blend of real-life, practical, hands-on experience, empowering our clients to strive for world-class excellence through Shared Services, Business Transformation, and Robotic Process Automation. We pride ourselves in helping businesses and public sector organizations achieve operational excellence in the delivery of mission-critical business services; including Finance, HR, IT, Procurement, Facilities Management, Customer Helpdesk, and many other support services. For over twelve years, Chazey Partners has helped our clients implement successful service delivery solutions; in the US & Canada, Latin America, Europe, Middle East, Africa, Oceania, and Asia.

Chazey Partners Expanding Its RPA Team Globally

CALIFORNIA– October 2020 – Chazey Partners, a leading management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), has been expanding its RPA team globally to meet the increasing demand of the RPA implementation projects.

Chazey Partners has been supporting and sponsoring its team with RPA certification programs, preparing more staff with the automation knowledge and skills required to help its clients develop a world-class RPA implementation. These certification programs have also strengthened Chazey’s existing partnership with world-leading RPA software vendors including UiPath, Automation Anywhere, Microsoft (formerly Softmotive), AntWorks, among others.

Phil Searle, Chazey’s Founder and CEO commented: “The outbreak of COVID-19 has pushed the world into uncharted territory and the value of automated/digitalized service delivery, has never been more imperative. We are committed to working harder to help our customers evolve, transform, and succeed in this new normal to earn our customers’ trust for the long-term. The expansion of our RPA developers team is an important step for our company as we continue to expand our capabilities and market leadership in the RPA industry.”

Chuy Michel, Chazey’s Regional RPA leader commented, “according to Gartner, the RPA market will grow at double-digit rates through 2024. To continue to offer best-in-class RPA solutions to our clients, deploying robotics at the right place, applying proven methods for tracking and assessing its benefits, integrating robotics with team design and structure, and scaling up automation at an enterprise-wide level, we must develop the team with up-to-date skillsets.”

(Chuy brings more than 20 years of experience in Shared Services, IT Delivery and Nearshore service center operations. Most recently, Chuy was the Director of Global Business Services at Herbalife at which he led the launch of the RPA Program using UiPath software, including the set-up of the global Center of Expertise.)

Jim Jameson, Chazey’s global RPA delivery manager also commented, “The rapid growth of our RPA business is supported by our outstanding team, a customer-first mindset, and increasingly upgraded skillsets. I am excited to be part of the Chazey RPA team to help our clients chart a tailored and winning RPA strategy. “

(Jim brings more than 30 years of experience in business transformation, program and change management. He is skilled in various technology solutions including Robotic Process Automation and has extensive experience managing the software development lifecycle, production control and scheduling, and process design.)

About Chazey Partners

Chazey Partners is a practitioners-led global management consulting and advisory services firm. We bring a unique blend of real-life, practical, hands-on experience, empowering our clients to strive for world-class excellence through Shared Services, Business Transformation, and Robotic Process Automation. We pride ourselves in helping businesses and public sector organizations achieve operational excellence in the delivery of mission-critical business services; including Finance, HR, IT, Procurement, Facilities Management, Customer Helpdesk, and many other support services. For over twelve years, Chazey Partners has helped our clients implement successful service delivery solutions; in the US & Canada, Latin America, Europe, Middle East, Africa, Oceania, and Asia.

Chazey Partners Shares Approaches to the Next Generation Higher Education Shared Services

Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), revealed key strategies and approaches to the next-generation shared services in higher education in a recent Higher Education Shared Services Digital Summit organized by SSON.

Higher education institutions have been feeling the financial squeeze for many years, and the Covid-19 crisis has added significant new pressures. Not only are traditional funding sources expected to become further strained, especially as state budgets contend with the pandemic-induced recession, other revenue sources are likely to be restricted (e.g., non-resident student fees) while costs have historically been relatively fixed (wages and facility costs) or increasing (new investments in technology and online education training/tools).

Part of the solution to this is Next-Gen shared services, where higher education institutions embrace technologies such as Robotic Process Automation, implement more resilient Operating Models, and ensure that they get the basics right.

This timely webinar discussed how higher education shared services leaders are implementing and reinvigorating their various shared services models, moving towards next-generation shared services for higher education.

“Having implemented dozens of shared services transformation projects for higher education institutions across North America and Europe, and many more in the private sector, we wanted to share with higher education shared services professionals our experiences and recommendations on how best to move forward with implementing and leveraging the latest and most relevant best practices in shared services, for the benefit higher education, and to help meet the new challenges that need to be faced.”, commented Phil Searle, CEO & Founder of Chazey Partners.

Click Next-generation Shared Services for Higher Education Webinar to read more about the webinar.

>> Learn more on Chazey Partners Higher Education solutions

Media Contact – sarahye@chazeypartners.com

Chazey Partners Leads a Webinar on Making Your Business Continuity Plan Real

Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), recently teamed up with SSON to co-host a Business Continuity Planning Digital Summit on April 23, 2020.

Covid-19 has been described as a once in a generation event, but a proper, tested business continuity plan will improve an organization’s resiliency to any severe business disruption, regardless of any event’s scope and rarity. Chazey’s Business Continuity Plan (BCP) webinar reviewed lessons learned by private and public sector organizations as they take their BCPs off the shelf and react to the global pandemic in real-time.

Chazey’s client, Executive Director, Dan Russi of UCPath – the University of California’s transactional hub, has joined the webinar and shared how the UCPath Center have adapted their business continuity plan for the Covid-19 pandemic, including going live with a remote working approach that has proven very successful.

“The Covid-19 pandemic has required many businesses to blow the dust off their business continuity plans and has exposed them to the reality of needing to support ongoing operations while reacting to a crisis in real-time”, commented Phil Searle, CEO & Founder of Chazey Partners.

Click BCP digital summit to read more about the event or download a copy of the presentation deck – Making your Business Continuity Plan Real: Reacting to COVID-19 and Preparing for the Next Crisis.

(Chas Moore, Dan Russi and Phil Searle presenting the BCP webinar)

>> Learn more about Chazey Partners Business Continuity Plan solution.

Media Contact – sarahye@chazeypartners.com