Next-Generation Shared Services for Higher Education
April 28, 2021

Next-Generation Shared Services for Higher Education


How are Covid-19 impacting higher education and shared services? With the advent of and Robotic Process Automation and other digitalization tools, how should shared services leaders react to navigate the current situation and proactively build more resilient operation models to prevent future crisis. This webinar will discuss how higher education shared services leaders are implementing and reinvigorating their various shared services models, moving towards next-generation shared services for higher education.

Discussion includes:

  • How the latest macro trends like Covid-19 and the economic downturn are likely to impact higher education and shared services
  • How to expedite the implementation and transformation of shared services from “Back-Office” to “One-Office” – proactively moving up the value-chain to support organization-wide decision making
  • Building more resilient operating models that include virtual/remote shared services, Robotic Process Automation and robust business continuity planning
  • The critical importance of still getting the basics right


  • Phil Searle, CEO, Chazey Partners
  • Chas Moore, Project Manager, Chazey Partners

This webinar is part of Shared Services for Higher Education Online Conference organized by SSON

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Relevant reading: Next Generation Higher Education Shared Services Q&A

Learn more about Chazey’s solution on higher education