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Chazey Partners, a global management consulting firm specialising in shared services, business transformation and technology enablement, is proud to announce the appointment of Ivan Carrillo-Araque as Regional Director, Europe.

For more than a decade, Chazey has been working with many clients in the region on various engagements, from business case through design, and on to implementation of more efficient and effective back office service delivery operations.

Building on Chazey’s successful track record in Europe, Ivan will lead the team to further expand the operation and ensure excellence in project delivery in Europe, including supporting the growth of our Robotic Process Automation practice.  Ivan brings over 15 years’ experience in shared services, business transformation, operational efficiency and continuous improvement to this role. Prior to joining Chazey Partners, Ivan held various management positions at a number of multinationals, as well as project management positions in international consulting firms.  He has worked in the Americas (North and South), Europe and Africa.  Ivan is based in Munich, Germany, and speaks Spanish, English, Portuguese, French and German.

“In keeping with our unique value proposition at Chazey, Ivan brings a practitioner’s experience to his role, which will further benefit our clients in Europe” said Phil Searle, CEO of Chazey Partners.  “He will also play an integral role in our newly established Global Centre of Expertise for Robotic Process Automation (RPA) based in Europe to expand our RPA service offerings.  I look forward to working with Ivan to significantly grow our business in Europe”.

Click here to view more details on Chazey Partners’ clients and service offerings in the region.

To contact Ivan, please email ivancarrillo@chazeypartners.com.

About Chazey Partners

Chazey Partners is a practitioners-led global management advisory business.  We bring together a unique wealth of experience, empowering our clients to strive for world class excellence through Business Transformation, Shared Services & Outsourcing, Technology Enablement, Process Enhancement and Corporate Strategy Optimisation. We pride ourselves in having built, operated and turned around some of the world’s most highly commended and ground-breaking Shared Services Organisations, and for implementing many highly successful multi-sourced delivery solutions. Over the last decade plus, we have delivered numerous programmes globally, in the US, Canada, UK, Ireland, Continental Europe, Eastern Europe, Latin America and Asia-Pacific.

Our experience covers both Private and Public Sectors, providing expertise in a wide spectrum of business functions, including Finance, HR, IT and Procurement.

Innovative procurement, cooperative cross-campus operations, imaginative solutions in student success, and effective service-oriented strategies are just some of the topics being presented at the 2017 California Higher Education Collaborative Conference being held October 23-25, 2017 at the University of California, Irvine campus. This conference, with a theme of New Opportunities – Common Challenges, convenes administrative leaders and professionals from the three segments of California public higher education, to encourage the exchange of ideas and practices, which may improve administrative performance, service, and outcomes.

This is our fifth straight year attending and speaking at the event, and we are also proud to be a Gold sponsor.  We will be leading a workshop on Oct 24th at the event.

Shared Services – Your Clients Is What Ultimately Matters!

Click here for the event website.

To gain access to the copy of the presentation deck, please Shared Services – Your clients is ultimately what matters (Chazey Partners)

Chazey Partners, a specialist global management consulting firm, is pleased to announce a new worldwide partnership with Softomotive, a leading provider of Robotic Process Automation (RPA), to help organizations achieve greater efficiencies and more streamlined operations through automation.

Softomotive has finalized an agreement with Chazey Partners as we continue to expand our offering of consulting services to support our clients automation journeys, including producing client specific roadmaps linked to enterprise strategy and technology landscape and plans.  In addition, Chazey provides direct RPA implementation and maintenance support, and focused user training, to ensure the successful deployment and return from chosen vendor software solutions.

With proper roadmapping, software selection and implementation, maintenance and training, the new wave of intelligent automation, including RPA, provides consistent, accurate and faster processinghttp://dev.chazeypartnersinc.com/shared-services/intelligent-process-automation/, leading to significantly greater efficiency.  This is achieved by freeing up “human” resources from repetitive, mundane tasks and replacing them with “robots.”  This then enables the human team to then focus on higher value tasks and services, including analytics and decision support.

Phil Searle, Founder and CEO of Chazey Partners commented, “We are delighted to partner with Softomotive.  They are a distinguished provider with an impressive client list and track record achieved in a short timeframe.  We are excited to offer Softomotive’s RPA technology to our clients as we continue to expand our offerings and provide additional technologies and automation options to benefit our clients.”

“We are excited to be part of Chazey Partners’ digital transformation offering for their customers. Adding Softomotive robust RPA platform to their service offerings, Chazey Partners will be able to expand their automation capabilities, build a flexible digital workforce model and introduce a new era of process efficiencies to their global clients,” commented Marios Stavropoulos, Founder and CEO, Softomotive. 

For more about Chazey Partners’ Intelligent Process Automation solutions, visit here.

About Softomotive
Softomotive is a world – class Robotic Process Automation (RPA) technology provider, trusted by more than 7,000 companies worldwide. Operating in the software automation market since 2005, Softomotive offers the most reliable and scalable automation solutions, bridging the gap between best-of-breed technology and continuous innovation to deliver true business transformation. The company provides a powerful automation platform that enables organizations to develop, manage and track their own digital workforce. Learn more at www.softomotive.com

About Chazey Partners
Chazey Partners is a practitioners-led global management advisory business.  We bring together a unique wealth of experience, empowering our clients to strive for world class excellence through Business Transformation, Shared Services & Outsourcing, Technology Enablement, Process Enhancement and Corporate Strategy Optimization. We pride ourselves in having built, operated and turned around some of the world’s most highly commended and ground breaking Shared Services Organizations, and for implementing many highly successful multi-sourced (shared services and outsourced) service delivery solutions. Over the last nearly 12 years, Chazey Partners has delivered numerous programs globally, in the US and Canada, Latin America, Europe and the Middle East, and in Asia-Pacific.

Our experience covers both Private and Public Sectors, providing expertise across a wide spectrum of business functions, including Finance, HR, IT, Procurement and Customer Operations. For more information, please visit our website at www.chazeypartners.com

Chazey Partners, a specialist global management consulting firm, is pleased to announce a new worldwide partnership with UiPath, a leading global RPA software provider, to help organizations achieve greater efficiencies and more streamlined operations through Robotic Process Automation (RPA).

As part of the agreement, Chazey Partners will use UiPath’s software to provide Automation solutions to its clients globally, offering automation software and consulting services, accelerated implementation, global deployment, user training, and automation support services.  The solutions delivered will enable Chazey’s clients to achieve significant benefits and Return on Investment.

RPA is a major enabler in improving the efficiency and effectiveness of an organization’s service delivery and back-office operations.  This is especially true where shared service centers and third party outsourcing providers are concerned.  RPA can provide opportunity for more consistent, accurate and faster processing, leading to greater efficiency, opportunities to standardize, and freeing up human resources from repetitive, mundane tasks affording them more time to deliver greater value adding service to their customers.

At Chazey Partners, we recommend businesses to develop a clear and structured automation roadmap before fully embarking on their transformation journey.  This ensures maximum utilization and return on investment of the digital workforce employed and that the core objectives are supported by and consistent with the organizations technology footprint and strategic goals.

Phil Searle, Founder and CEO of Chazey Partners commented, “We are delighted to partner with UiPath to offer this exciting new solution set to our clients in the field of Intelligent Automation.  As I have personally stated when asked, the opportunity from RPA is both exciting and potentially game changing. Whilst this is not an ‘industrial revolution’ in the process improvement space, it is what I would call a ‘significant industrial evolution’ that businesses can really benefit from and should grasp the opportunity arising.  UiPath offers incredible automation software options, which we believe will significantly benefit our clients.  We very much look forward to collaborating with UiPath and our clients to drive the next level of growth and excellence in the intelligent automation world.”

“The ability to digitize business processes with the latest technologies and specifically RPA and intelligent automation is fast-becoming a huge competitive advantage. Chazey Partners’ rich experience in business transformation, shared services, change management and operational excellence truly complements the value of our technologies and creates a powerful new solution partnership for our clients.” commented Daniel Dines, CEO and Co-Founder of UiPath.

For more about Chazey Partners’ Intelligent Process Automation solutions, visit here.

About UiPath
UiPath is a leading Robotic Process Automation vendor providing a complete software platform to help organizations efficiently automate business processes. UiPath specialises in creating software robots that are non-invasively integrated into the systems of their client organizations to replace the laborious and repetitive clerical tasks freeing employees from the daily routine of administrative work. UiPath has been named a global Leader and Star Performer in RPA by Everest Group, and an RPA industry leader in the “Forrester WaveTM Robotic Process Automation, Q1 2017”.

For more about UiPath, visit here.

About Chazey Partners
Chazey Partners is a practitioners-led global management advisory business.  We bring together a unique wealth of experience, empowering our clients to strive for world class excellence through Business Transformation, Shared Services & Outsourcing, Technology Enablement, Process Enhancement and Corporate Strategy Optimization. We pride ourselves in having built, operated and turned around some of the world’s most highly commended and ground breaking Shared Services Organizations, and for implementing many highly successful multi-sourced (shared services and outsourced) service delivery solutions. Over the last nearly 12 years, Chazey Partners has delivered numerous programs globally, in the US and Canada, Latin America, Europe and the Middle East, and in Asia-Pacific.

Our experience covers both Private and Public Sectors, providing expertise across a wide spectrum of business functions, including Finance, HR, IT, Procurement and Customer Operations.

For more information, please visit our website at www.chazeypartners.com.

Federal agencies’ move to Shared Services has been once again put on the spotlight under the Trump administration.  With Agency Reform Plans due to be finalized and submitted to the Office of Management and Budget by the end of month, Chazey Partners is urging Federal agencies to not only incorporate Shared Services as part of their reform plans, but to take steps NOW to start their Shared Services implementation or expansion plans.

Shared Services is an operating model and approach which, if implemented properly, has tremendous potential for Federal agencies to obtain a “triple benefit”:

• Enabling greater efficiency, effectively “Running the Government for Less”
• Providing improved visibility, transparency and control, reducing acknowledged waste such as significant improper payments
• Improving the quality of services for taxpayers and citizens dependent on each agency’s core mission

Chazey Partners has been a huge advocate of the shared services model for government agencies and has been actively engaged in numerous efforts to help modernize service delivery at the U.S. Federal level.  It has recently contributed its thoughts on the American Technology Council’s Draft Report to the President on IT Modernization.  Phil Searle, CEO & Founder of Chazey Partners was selected as one of the industry thought leaders to share his experience on successfully implementing SaaS for Federal HR needs.  Additionally, Craig Ackerman, Principal of Federal Practice of Chazey Partners has recently provided a Chazey research paper on “Shared Services in the Public Sector in the US” to the U.S. Senate Committee on the Budget, who found the research paper ‘most helpful’ in their search for information on government shared services initiatives.

There is much current interest and discussion underway regarding shared services initiatives due to the ongoing agency reform planning.  Chazey Partners very much looks forward to helping Federal government agencies navigate the needs, challenges and opportunities to implement or grow shared services as part of their reform strategy.

For more information about Chazey Partners’ practice to support Federal agencies, contact Craig Ackerman, Principal of Federal Practice craigackerman@chazeypartners.com

About Chazey Partners

Chazey Partners is a practitioners-led global management advisory business.  We bring together a unique wealth of experience, empowering our clients to strive for world class excellence through Business Transformation, Shared Services & Outsourcing, Technology Enablement, Process Enhancement and Corporate Strategy Optimization. We pride ourselves in having built, operated and turned around some of the world’s most highly commended and ground breaking Shared Services Organizations, and for implementing many highly successful multi-sourced (shared services and outsourced) delivery solutions. Over the last 20 years, we have delivered numerous programs globally, in the US, Canada, UK, Continental Europe, Ireland, India, Eastern Europe, South America, Singapore, Australia, China, Middle-East and Africa.

Our experience covers both Private and Public Sectors, providing expertise in a wide spectrum of business functions, including Finance, HR, IT and Procurement. For more information, please visit our website at www.chazeypartners.com 

Esteban Carril, Managing Director of Chazey Partners Latin America, has recently presented a workshop at SSON’s Shared Services & Outsourcing Week Latin America in Miami, focusing on Shared Services Customer Engagement Evolution.

Regardless how the Shared Services industry has evolved over the past decades, and how technologies have propelled industry pioneers to embrace new ways of advancing Shared Services, one could never argue Shared Services is still first and foremost about the customer.

Esteban commented after the event, “No commitment to the customer, it is not Shared Services. Sustainable success hinges on satisfied clients.  A leading Shared Services distinguishes itself from a simple act of centralization and drives a spirit of partnership between the SSO, its clients, and all key stakeholders.”

“Through a structured Client Interaction Framework, you can measure crucial implementation, control levers for service delivery, and enhance customer experience with measurable outcomes.  My team and I have applied this tested and proved methodology in many Shared Services projects, whether it is a new launch or an existing operations seeking optimization.  And we will always advise our fellow practitioners to capture and leverage the ‘voice of the customer’ to evolve their SSO’s value proposition.”

For more information about the Client Interaction Framework or the workshop presentation at the event, please contact latam@chazeypartners.com

About Chazey Partners

Chazey Partners is a practitioners-led global management advisory business.  We bring together a unique wealth of experience, empowering our clients to strive for world class excellence through Business Transformation, Shared Services & Outsourcing, Technology Enablement, Process Enhancement and Corporate Strategy Optimization. We pride ourselves in having built, operated and turned around some of the world’s most highly commended and ground breaking Shared Services Organizations, and for implementing many highly successful multi-sourced (shared services and outsourced) delivery solutions. Over the last 20 years, we have delivered numerous programs globally, in the US, Canada, UK, Continental Europe, Ireland, India, Eastern Europe, South America, Singapore, Australia, China, Middle-East and Africa.

Our experience covers both Private and Public Sectors, providing expertise in a wide spectrum of business functions, including Finance, HR, IT and Procurement. For more information, please visit our website at www.chazeypartners.com.

Chazey Partners, a global management consultancy has recently sponsored the 2017 Intelligent Automation Conference in Chicago and presented a workshop to a packed room.

With nearly 400 people in attendance, the event was full of early adopters and technology vendors who are paving the way for these exciting new capabilities, as well as many companies just starting their Intelligent Automation journey.  Phil Searle, CEO & Founder of Chazey Partners commented after the event, “ROBOTS ARE MORE THAN JUST A FAD. The use of Intelligent Automation, like Robotic Process Automation (RPA), is practical and effective for dramatically streamlining process steps across all function areas.  The early adopters have achieved great cost and time savings through the successful implementation of ‘bots’ and leading research groups are predicting staggering growth numbers for RPA software and services in the years ahead. Additionally, many organizations are reconsidering their offshoring and outsourcing plans and models because of the opportunities presented by ‘bots’”.

“PROPER PLANNING IS REQUIRED” said Phil, “Throughout the event, numerous presenters emphasized the need for conducting a proper Automation Assessment, while reinforcing the benefits of building an Intelligent Automation Roadmap, much like one would build for other transformation projects.  Additionally, multiple automation providers recommended using an implementation partner like Chazey to support your Intelligent Automation transformation.”

Chazey Partners delivered a workshop at this conference, providing some background on Robotics and opportunities for next wave adopters as well as tips and strategies for getting started and how to achieve a successful proof of concept and program launch.

Click here to find out more about Chazey Partners’ RPA solution.

About Chazey Partners

Chazey Partners is a practitioners-led global management advisory business.  We bring together a unique wealth of experience, empowering our clients to strive for world class excellence through Business Transformation, Shared Services & Outsourcing, Technology Enablement, Process Enhancement and Corporate Strategy Optimization. We pride ourselves in having built, operated and turned around some of the world’s most highly commended and ground breaking Shared Services Organizations, and for implementing many highly successful multi-sourced (shared services and outsourced) delivery solutions. Over the last 20 years, we have delivered numerous programs globally, in the US, Canada, UK, Continental Europe, Ireland, India, Eastern Europe, South America, Singapore, Australia, China, Middle-East and Africa.

Our experience covers both Private and Public Sectors, providing expertise in a wide spectrum of business functions, including Finance, HR, IT and Procurement.

Chazey Partners is proud to sponsor and present at the Shared Services & Outsourcing Week Autumn being held September 27-29 in Berkeley, California.  It is a spin off event of SSON’s flagship show: North America Shared Services & Outsourcing Wee 2017.  During this event, Chazey Partner will deliver a workshop session focused on Shared Services Optimization.

WORKSHOP

What’s Next? Assessing, Optimizing and Growing your Shared Service Organization (SSO)

• Improve customer satisfaction while maintaining (and expanding) efficiency
• Implement appropriate and valuable benchmarks and KPIs
• Expand scope through new functions and service lines
• Advance current functions up the value chain into new areas such as sourcing, data analytics and planning
• Identify opportunities for advancement through Technology Enablement, including ERP, Workflow, Document Management and latest enablers such as Robotic Process Automation (RPA)

For more details of the conference, please visit the event website.

If you would like to receive a coy of the presentation deck, please do not hesitate to contact us.

Chazey Partner is a proud sponsor of Shared Services & Outsourcing Week Latin America being held in Miami August 23-25, 2017.  At the conference, Chazey Partners will be delivering a workshop on cusomter management and Shared Services Organization’s value proposition.

Workshop C, 2PM – 4PM, August 23

“Customer Management Evolution Capture and Leverage the “Voice of the Customer” to Evolve your SSO’s Value Proposition”

Esteban Carril, MD of Chazey Partners Latin America

To receive the presentation deck of the workshop, please contact latam@chazeypartners.com

For more details of the event, please visit the event website.