Chazey Partners and Shared Services & Outsourcing Network Publish State of Global Shared Services Report
April 14, 2019

Chazey Partners and Shared Services & Outsourcing Network Publish State of Global Shared Services Report


Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), and the Shared Services & Outsourcing Network (SSON), the largest and most established community of global shared services and outsourcing professionals, are thrilled to announce the release of the State of Global Shared Services Market Report 2019. The report provides an extensive update on current state and latest trends in global Shared Services, including those relating to the Shared Services landscape and operating model, strategy, talent, automation and the digital workforce, and what is likely to happen next.

The State of Shared Services report is the 3rd in a series of market insights produced by SSON and Chazey Partners. Earlier this year, the two organizations partnered to produce an ebook titled 7 Steps to Successfully Deploying RPA in Your Enterprise. This guide provides practical information for organizations starting the RPA Journey, including key steps for implementation, case studies and lessons learned from planning and launching.

The third report in the series, Global Business Services – Transformation Driver & Digital Enabler, provides insights into the current state and landscape of Global Business Services (GBS). The report includes information on actual organizations’ strategy, structure, transformation process, value achieved and use of data analytics and intelligent automation, all related to GBS.

“We are very excited to be able to leverage our team’s first-hand experience as shared services and digital automation practitioners and consultants to help create these reports,” stated Phil Searle, CEO & Founder of Chazey Partners. “We have a longstanding and excellent relationship with SSON, and we are very proud of the valuable research and learning tools produced through this partnership.”

About Chazey Partners
Chazey Partners is a practitioners-led global management consulting firm. Founded in 2006, Chazey Partners supports public and private sector clients with shared services, business transformation, technology enablement, intelligent automation, digital transformation, enterprise wide security and sourcing advisory around the world. Chazey Partners has been a recognized leader in these fields for many years, and was recently recognized by CIOReview as one of the 20 most promising Robotics solution providers. Leverage our experience for your success. For additional information, please visit us at

About SSON
The Shared Services & Outsourcing Network (SSON) is the largest and most established community of Shared Services and Outsourcing professionals in the world, with over 140,000 members.

Established in 1999, SSON recognized the revolution in support services as it was happening, and realized that a forum was needed through which practitioners could connect with each other on a regional and global basis.

SSON is a one-stop shop for Shared Services professionals, offering industry-leading events, reports, surveys, interviews, white papers, videos, and editorial, as well as real-time access to benchmarking and industry data via SSON Analytics.