Global Business Services (GBS) - Chazey Partners

Global Business Services (GBS)

Over the past years, although the Shared Services model has shown itself effective in delivering standardized, cost-effective, and consistent support services, evolving management thinking has led to a more pronounced demand for better quality data insights, more globalized support strategy, and integrated, enterprise-wide decision-making that is leading many organizations to target a more sophisticated ‘Global Business Services’ (GBS) model.


What exactly is Global Business Services?

Global Business Services is a more evolved version of the Shared Services model.  It is characterized by an integrated and consistent service portfolio, delivered across the entire enterprise.  Usually covering multiple regions/locations, operating units and functions/service lines.  With global leadership, a mix of internal and outsourced service provision, core ERP and technology enablement and global process ownership.  Often reporting directly into a CXO.

Compared to Shared Services, GBS provides:

  • A more integrated model, providing consistent governance, processes, service levels and quality
  • Services often beyond simply “transactional and administrative”
  • More expertise to deliver higher value “professional and technical” services
  • Alignment across global functions, business units, locations
  • Capturing and leveraging quality data, reporting and insights
  • Greater synergies as more functions and sub-functions are added
  • More holistic, “organization-wide” decision-making
  • Often a seat at the top table, because operates as a Business Unit in its own right


Blending more than two decades of experience in projects worldwide, our Global Business Services solution includes:

  • Assessment & development of GBS strategy
  • Establishment of global governance model
  • Development of global process ownership
  • Engagement of value-added services


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