Shared Services Organization Strategy & Implementation

Shared Services


Strategy. Implementation. Optimization.

“Shared Services” is a delivery model for the effective and efficient delivery of non-core services to the business. It employs a specialist team, geographically unconstrained, and focuses on the requirements of the customer. Shared Services is characterized by its client-focus, use of technology, and implementation of leading practices. The goal of Shared Services is to provide high quality, non-core, but mission critical services to the business at lower cost and more efficiently than the business could otherwise provide for itself.

A Shared Service Organization operates like a business in that it seeks to provide services to its clients (rather than treating volume as workload to be avoided), and it strives for continuous improvement.  The organization is focused on providing better customer services, maturing the model and extracting greater value.

We are recognized globally as experts in Shared Services.  All of our team members are experienced practitioners with expertise in operating & developing Shared Services around the globe.  Over the years, we have built, operated, and turned around some of the world’s most highly commended and ground-breaking Shared Services organizations, including locations in the US, Canada, Latin America, UK, Ireland, Continental Europe, India, Singapore, Australia, and China.

For those who are new to Shared Services, check out our Shared Services guide


Chazey Partners was engaged by the Iowa Board of Regents at a critical stage of our TIER (Transparent, Inclusive Efficiency Review) project. We had previously engaged another consulting firm to develop plans for our three major institutions (University of Iowa, Iowa State University and the University of Northern Iowa) for transformation of the Finance, Human Resources and Information Technology functions. Chazey was engaged to work with these three functions at a deeper level of analysis to validate the transformation opportunities and timelines. Chazey’s team of experienced practitioners proved to have a flexible,
pragmatic working style with our diverse teams, resulting in validated opportunities on time and on budget.
Additionally, by working cross-functionally, they provided a variety of insights that allowed us to avoid
significant expenses and investment and better prioritize our initiatives.

Chief Operating Officer, Board of Regents State of Iowa

Mark Braun

Our Experience. Your Success

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