Shared Services Organization Strategy & Implementation

Shared Services


Assessment. Strategy. Implementation. Optimization.


“Shared Services” is a delivery model for the effective and efficient delivery of non-core services to the business. It employs a specialist team, geographically unconstrained, and focuses on the requirements of the customer. Shared Services is characterized by its client-focus, use of technology, and implementation of leading practices. The goal of Shared Services is to provide high quality, non-core, but mission critical services to the business at lower cost and more efficiently than the business could otherwise provide for itself.

A Shared Service Organization operates like a business in that it seeks to provide services to its clients (rather than treating volume as workload to be avoided), and it strives for continuous improvement.  The organization is focused on providing better customer services, maturing the model and extracting greater value.

For those who are new to Shared Services, check out our Shared Services guide’s for beginners (Shared Services Definition, Shared Services Benefits,  Shared Services Business Case, and more)


Through the years, we have built, operated and turned around some of the world’s most highly commended and ground breaking shared services solutions, in both the private and public sectors.

Our team consists of practitioners and subject matter experts who have been on both sides of the project.  All of our proposed team members have gained significant operational experience leading and transforming back office operations, and assessing, designing, setting up and running global business support operations.

We are committed to transferring our knowledge and experience.  Our philosophy is to partner with our clients to ensure the optimum suitability of the solution and ensure internal ownership of the project.



Chazey Partners has been a trusted and valued strategic advisor on Shared Services to me and my TRW Automotive Shared Services Team since shortly after I assumed my role as Director, Global Shared Services for TRW Automotive in May 2003.

The wealth of experience and knowledge related to Shared Services implementations and improvements that Chazey brings have been invaluable. They have assisted me and my team with projects in the U.S., Mexico and Europe – advising both on strategy and implementation, including staffing. I highly recommend Chazey Partners to provide valuable input and advice on all matters related to Shared Services.

Director, Global Shared Services, TRW

Richard J. Rowan, Jr.

Our Experience. Your Success

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