- ChazeyFlex BPO
- ChazeyFlex BPO
Introducing ChazeyFlex© BPO
Satisfaction with traditional offshore captives is declining.
Rising costs in Tier 1 Indian cities and offshore fatigue demand change.
Businesses need flexibility, time zone alignment, and cost-effective solutions.
ChazeyFlex© provides a nearshore alternative in LATAM.
“Our business is faced with rapidly changing demands. The existing BPO and shared services model is not structured to respond to our
needs today”.
Senior Executive at a large CPG Company
What is ChazeyFlex© BPO Nearshore?
The ChazeyFlex© Difference
ChazeyFlex© offers three significant features to meet this growing need that takes advantage of Chazey’s deep LATAM presence, decades of GBS operating model and build experience, and recruitment services.
- Emerging locations like Bogota are 10-20% more cost effective than major Indian cities
- Time zone alignment within the Americas
- Strategy, business case, and build
- Recruit, train and staff with dedicated recruitment team
- Facility selection, buildout and IT enablement
- On site facility and resource management
- Flexible pricing based on FTE, service line, or SLA basis
- Full range of technology support from systems integration, migration, ADM, to a global Intelligent Automation and AI automation services
Delivery/Commercial Models:
As your business evolves, Chazey adapts to meet your changing needs. For stable service lines, transitioning to an SLA-based model works seamlessly. On the other hand, if another service line is undergoing rapid changes and requires “hands-on direct management” to address shifting priorities, our FTE-based pricing model provides the flexibility and support you need.
Management Model:
Chazey offers a wide range of management options to suit your level of involvement and adaptability. Whether you prefer:
- “Treat them like your people” for direct oversight,
- “We will manage them to your deliverables” for guided operations, or
- “Here is your SLA scorecard” for performance-based results. At Chazey, we provide tailored solutions for delivery centers, service lines, and individual teams and we empower you to choose the approach that best aligns with your current and future needs.
ChazeyFlex© BPO: Tailored Consulting & Operational Support for Seamless Transitions
At Chazey Partners, we bring decades of hands-on expertise in the shared services, GBS, and BPO sectors, specializing in:
- HR
- Finance & Accounting
- Supply Chain
- IT
- Customer Service
As a “practitioner-led” firm, our senior leaders have 20-30 years of industry experience, successfully navigating every delivery model—from building captives to onshoring, offshoring, re-shoring, outsourcing, and insourcing.
What Makes ChazeyFlex© BPO
Stand Out?
We developed ChazeyFlex© BPO, a highly adaptable service offering that provides:
- Availability of world class talent.
- Multiple delivery models within a single center
- Flexibility to evolve as your business needs change
Our approach is built on firsthand experience—we understand what it takes to succeed because we’ve been in your shoes.
Let’s Connect
Strategize
Implement
Optimize
Whether you’re launching a new GBS center, refining your delivery model, or undergoing a major transition, we deliver tailored solutions to meet your unique needs.
ChazeyFlex© BPO: Tailored to Your Needs
With ChazeyFlex© BPO, you choose the parts you need up to full End-to-End support for smooth operational transitions, ongoing operation, process/tech transformation and automation.
We focus on delivering end-to-end solutions that guarantee seamless operational transitions and successful business setup. Our services are tailored to your needs, with clear benefits and attributes highlighted below:
Program Delivery Model
Every situation is unique. We work with you to find the right mix of our specialists, your team and (often) other third parties. We have experience working with complex management structures taking offshore (often BPO) centers, merging them with additional in-scope personnel and coordinating the successful rehoming of multiple sources into a single ChazeyFlex© Center.
Because we also provide systems integration services for common enterprise applications, we can either take the lead on integrating technology rollouts with the service delivery or working with your existing SI team to ensure fully coordinated deployment.
Expert Consulting Support
Whether starting from scratch, joining mid-stream or coming in to rescue at-risk programs that have encountered some challenges, our expert consulting services provide a structured approach to your operational transition. We support every phase of the process, from planning and stakeholder engagement to hands-on training, knowledge transfer, and change management. Our methodology ensures efficiency and operational success.
Comprehensive Recruitment & Resource Management
In response to many of our existing clients that have large captive centers across LATAM, Chazey built a world-class recruiting team based out of Bogota and Guadalajara. We have built a network of highly connected recruiters that secure top talent for our clients. This is a key value add to ChazeyFlex© BPO. Leveraging our recruiting means you get top talent in competitive markets.
Like everything with ChazeyFlex©, we offer end-to-end recruitment and workforce management, including candidate screening, hiring, training, payroll, and benefits administration. Your situation may not need full service, and we offer ChazeyFlex© to integrate with whatever level of capability you have in place. At the end of the day, our goal is to ensure that your delivery center is staffed and built to meet your current reality and fully supports your business goals.
Secure & Compliant Facilities
Our clients come from many global industries complete with complex regulatory, financial, security, and privacy requirements. We handle office facility setup and management with a focus on compliance, safety, and security. Our services ensure your workplace and workspace are scalable and adjustable to suit your specific needs adhering to local health and safety regulations, security protocols, and efficiently manages costs, including rent, utilities, and taxes.
Depending on your needs, we can assist with establishing local entities or act as your local entity to support your unique circumstances. We can work with your local facility team or act as your facility management provider. Whether purchasing, leasing or renting space, the ChazeyFlex© makes all the difference.
Reliable IT Infrastructure Design Build, and Systems Support
We know firsthand that today’s top notch delivery centers rely on a wide range of technologies. From core/ERP systems to ancillary legacy systems, dedicated delivery center management, and automation systems – Chazey has you covered. Whether you need a little help or someone to “just make the pain go away”, we integrate technology solutions into the overall program.
Our IT services ensure your team has the tools they need to succeed. We supply essential hardware, from computers to printers, and provide secure internet connectivity. With dedicated onsite support for troubleshooting and escalations, we create a reliable IT environment for seamless operations.
Dedicated Workforce & Operational Support
ChazeyFlex© offers a range of management models to help large enterprises adapt quickly to market changes. This flexibility is especially crucial when designing multi-function GBS delivery centers. We work with you to choose models that fit your current and future needs, providing transparent pricing to optimize your delivery strategy.
Our dedicated workforce service ensures employees are fully aligned with your business needs, offering day-to-day operational support, recruitment, training, and more. From disaster recovery to process excellence, ChazeyFlex© covers every aspect, including:
- Six Sigma, LEAN, and Kanban process methods
- Activity-Based Analysis for cost baselining
- Process Improvement and Automation program management
- AI and Intelligent Automation Centers of Excellence
- Finance services like audit and reporting operations
Whether enhancing your existing systems or building new capabilities, ChazeyFlex© empowers your business to achieve operational excellence.
Transparent, Flexible and Competitive Pricing
We understand you expect us to deliver the best outcome at a very competitive cost and that you also respect that we are in business as well. We keep our costs to an absolute minimum and pass that savings along to you. We provide flexible and transparent pricing options to help you decide which options best meet your needs.
Program Delivery Model
Every situation is unique. We work with you to find the right mix of our specialists, your team and (often) other third parties. We have experience working with complex management structures taking offshore (often BPO) centers, merging them with additional in-scope personnel and coordinating the successful rehoming of multiple sources into a single ChazeyFlex© Center.
Because we also provide systems integration services for common enterprise applications, we can either take the lead on integrating technology rollouts with the service delivery or working with your existing SI team to ensure fully coordinated deployment.
Expert Consulting Support
Whether starting from scratch, joining mid-stream or coming in to rescue at-risk programs that have encountered some challenges, our expert consulting services provide a structured approach to your operational transition. We support every phase of the process, from planning and stakeholder engagement to hands-on training, knowledge transfer, and change management. Our methodology ensures efficiency and operational success.
Comprehensive Recruitment & Resource Management
In response to many of our existing clients that have large captive centers across LATAM, Chazey built a world-class recruiting team based out of Bogota and Guadalajara. We have built a network of highly connected recruiters that secure top talent for our clients. This is a key value add to ChazeyFlex© BPO. Leveraging our recruiting means you get top talent in competitive markets.
Like everything with ChazeyFlex©, we offer end-to-end recruitment and workforce management, including candidate screening, hiring, training, payroll, and benefits administration. Your situation may not need full service, and we offer ChazeyFlex© to integrate with whatever level of capability you have in place. At the end of the day, our goal is to ensure that your delivery center is staffed and built to meet your current reality and fully supports your business goals.
Secure & Compliant Facilities
Our clients come from many global industries complete with complex regulatory, financial, security, and privacy requirements. We handle office facility setup and management with a focus on compliance, safety, and security. Our services ensure your workplace and workspace are scalable and adjustable to suit your specific needs adhering to local health and safety regulations, security protocols, and efficiently manages costs, including rent, utilities, and taxes.
Depending on your needs, we can assist with establishing local entities or act as your local entity to support your unique circumstances. We can work with your local facility team or act as your facility management provider. Whether purchasing, leasing or renting space, the ChazeyFlex© makes all the difference.
Reliable IT Infrastructure Design Build, and Systems Support
We know firsthand that today’s top notch delivery centers rely on a wide range of technologies. From core/ERP systems to ancillary legacy systems, dedicated delivery center management, and automation systems – Chazey has you covered. Whether you need a little help or someone to “just make the pain go away”, we integrate technology solutions into the overall program.
Our IT services ensure your team has the tools they need to succeed. We supply essential hardware, from computers to printers, and provide secure internet connectivity. With dedicated onsite support for troubleshooting and escalations, we create a reliable IT environment for seamless operations.
Dedicated Workforce & Operational Support
ChazeyFlex© offers a range of management models to help large enterprises adapt quickly to market changes. This flexibility is especially crucial when designing multi-function GBS delivery centers. We work with you to choose models that fit your current and future needs, providing transparent pricing to optimize your delivery strategy.
Our dedicated workforce service ensures employees are fully aligned with your business needs, offering day-to-day operational support, recruitment, training, and more. From disaster recovery to process excellence, ChazeyFlex© covers every aspect, including:
- Six Sigma, LEAN, and Kanban process methods
- Activity-Based Analysis for cost baselining
- Process Improvement and Automation program management
- AI and Intelligent Automation Centers of Excellence
- Finance services like audit and reporting operations
Whether enhancing your existing systems or building new capabilities, ChazeyFlex© empowers your business to achieve operational excellence.
Transparent, Flexible and Competitive Pricing
We understand you expect us to deliver the best outcome at a very competitive cost and that you also respect that we are in business as well. We keep our costs to an absolute minimum and pass that savings along to you. We provide flexible and transparent pricing options to help you decide which options best meet your needs.
15+ years in LATAM delivering successful BPO solutions.
Full-service support for technology, compliance, and workforce management.
Engagement models designed for today’s needs and tomorrow’s growth.
Transparent, flexible, and competitive pricing tailored to your goals
“ChazeyFlex© helped us save 20% while improving delivery efficiency.”
Vice-President, Operations at a Pharmaceutical company