Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), recently conducted a workshop focused on Robotic Process Automation implementation strategy for Shared Services organizations (SSOs) at Shared Services & Outsourcing Network’s 12th annual Shared Services & Outsourcing week Latin America in Miami.
According to SSON Analytics, only 8% of SSOs in LATAM have not yet started their RPA journey. As a Shared Services Organization in Latin America, where do you stand on the journey to Robotic Process Automation (RPA)? Transform or lag behind? Craig Ackerman and Esteban Carril of Chazey Partners, shared their viewpoints and experience on how to build an RPA strategy for an SSO operation at this workshop. It addressed four key parts of this strategy including: 1) identify and assess opportunities for automation; 2) develop the operating model and governance structure; 3) collaborate with appropriate partners including business units and IT; 4) deploy and maintain ‘bots’.
“Robotic Process Automation has become the latest proposition to promise a quantum advance for Shared Services. It introduces greater speed, efficiency, standardization, and accuracy to the repetitive high volume rules based tasks. However, RPA can’t be used as a tool to ‘fire off all over the place’ in an uncontrolled fashion. The old adage that we should not automate a bad process is still true. In addition, we strongly recommend organizations to deploy a digital transformation strategy to ensure the technology is implemented responsibly and effectively. It requires a formal structure, centralized control, strong governance, approved business-cases and a long-term roadmap,” commented Craig Ackerman, Global Head of RPA, Chazey Partners.
“RPA is increasingly becoming a critical part of the conversation for shared services leaders in Latin America. We are excited to share our experience gained through real-life implementations to support SSOs in Latin America to navigate the RPA journey successfully and start to reap the benefits of this incredible Robotics solution,” said Esteban Carril, Managing Director of Latin America, Chazey Partners.
(The Chazey Team at the SSOW LATAM 2018)
To download a copy of the presentation deck, please click Build an RPA Strategy for Your SSO Operations.
>> Learn more on Chazey Partners Robotic Process Automation solution.
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