In the four years since Robotic Process Automation (RPA) first emerged in service delivery operations, Intelligent Automation (IA), As we have since come to think of it, continues to make strong advances and is rapidly expanding. However, the truth is: the tool work; what does not always work is the implementation. Many enterprises – if not most – lack a solid plan for implementing RPA. To bridge this gap, Chazey Partners and the Shared Services and Outsourcing Network (SSON) have worked together to produce an RPA implementation guide. It lays out a simple and clear guide to help you meet your RPA objectives.