Shared Services: Changing Faster Than Ever!
Shared Services as a defined operating model for back office and support services has been around for over 30 years, first explicitly recognized in the mid-1980s. It has been able to stay relevant and grow by evolving to changing business needs and making the most of presented opportunities.
The ongoing changes in innovation, analysis, process and automation of the shared services industry have resulted in the need for an even greater transformation. In partnership with SSON, Chazey Partners is pleased to share with you the State of the Global Shared Services Market Report 2019. It updates the research on the trends and characteristics of today’s Shared Services Organizations (SSOs) and highlights five core areas that guide the modern Shared Services Operating model: Strategy, Talent, Automation & the Digital Workforce, and Future Technology Opportunities.
The State of Shared Services report is the 3rd in a series of market insights produced by SSON and Chazey Partners. The other two reports are: