Shared Services: Changing Faster Than Ever!
The ongoing changes in innovation, analysis, process and automation of the shared services industry have resulted in the need for an even greater transformation. In partnership with SSON, Chazey Partners is pleased to share with you the State of the Global Shared Services Market Report 2019. It updates the research on the trends and characteristics of today’s Shared Services Organizations (SSOs) and highlights five core areas that guide the modern Shared Services Operating model: Strategy, Talent, Automation & the Digital Workforce, and Future Technology Opportunities.
Shared Services – A Significant Value-add Opportunity
Big data and data analytics have become a significant value-add opportunity. And Shared Services organizations have been ‘moving up the value chain’ – something that was promised for many years but is now really accelerating. This has been supported by the growing use and development of Centers of Excellence (CoEs), which focus more on “professional and technical” as opposed to “transactional and administrative” services and activities. These CoEs have also been ideal for starting/growing/supporting the enterprise’s broader automation strategies, leveraging the rapid growth and development of various intelligent automation solutions, ranging from robotic desktop and robotic process automation, through machine learning and cognitive uses, and on and up to artificial intelligence.
The State of Shared Services report is the 3rd in a series of market insights produced by SSON and Chazey Partners. The other two reports are:
- 7 Steps to Successfully Deploying RPA in Your Enterprise.
- Global Business Services – Transformation Driver & Digital Enabler