The make or buy decision

Organizations that have chosen to work towards leading practice back office operations need to start by making a key decision about how to source services; either by setting up an internal Shared Services operation (“make”) or by purchasing the same services from a third party via outsourcing (“buy”).  There are various drivers that support one model over the other, or that work in favor of a “hybrid” combination of both.  This article evaluates the pros and cons of each, and helps you decide on the most appropriate model based on the existing structure, needs and requirements of your organization.