April 15, 2017

7 Pointers to a robust shared services business case

Before we talk about Shared Services Business Case and Roadmap, let’s take a look at the main reasons that a Shared Services initiative fails. On several occasions, we have been asked to assess why a particular organization’s shared services initiative is failing. Common reasons persist through different engagements:

Lack of senior leadership support
Unclear targets
No accountability to deliverables or timelines
Lack of resources, both financial and staffing
Unable to demonstrate quality and cost improvements
Missing technology enablers
Unrealistic stakeholder expectations

Interestingly, the strategy to avoid these issues and the first step to correcting them is the same development of a robust, comprehensive Business Case and Roadmap that provides the framework to drive engagement and accountability. Proceeding with a transformational initiative such as Shared Services without a business case is analogous to building a house with no foundation: structural issues will arise early on and any early successes will erode overtime.

Read the article to find out 7 Pointers to Building a Robust Shared Services Business Case

7 Pointers to a robust shared services business case

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