- Customer Service Management
Let’s streamline your customer service operations by designing workflows that directly route tasks to the appropriate teams, bypassing the contact center when necessary. This will improve efficiency and deliver faster resolutions. We’ll also help you elevate your customer service capabilities by integrating various operations for a more comprehensive approach.
ServiceNow CSM Implementation
Handling customer service requests across various channels can be difficult. If not managed efficiently, it can lead to higher operating expenses and, more importantly, lower customer satisfaction levels. Chazey Partners can help you:
- Facilitate quick resolution of complex customer issues via automated bots and deliver proactive service by predicting trends.
- Integrate telephony systems to support customers through various channels, including web, phone, chat, email, and social media.
- Encourage self-service through the use of Knowledge Management, Service Catalog, Service Portal, and more.
Enhanced Customer Satisfaction
With a centralized platform for managing customer inquiries and issues, we enable you to provide prompt and efficient customer support. This helps improve customer satisfaction and loyalty.
Improved Agent Productivity
Offering customer agents with a unified workspace that brings together customer data, communications channels, and other tools needed to resolve customer issues quickly and effectively.
Greater Visibility and Insights
Providing you with real-time visibility into customer interactions and issues, as well as the ability to analyze customer feedback and identify trends and patterns, enabling data-driven decisions.
Increased Operational Efficiency
By automating key customer service processes, we help you reduce manual tasks and streamline workflows. This improves operational efficiency and reduces customer service costs.
Endless Line of ServiceNow CSM
Knowledge Management
A system to create and share knowledge to improve customer self-service and agent efficiency.
Communities
Enabling customers to engage with each other and share information and feedback.
Field Service Management
A solution to manage field service teams and ensure timely resolution of customer issues.
Outsourced Customer Service
A solution for managing outsourced customer service teams and ensuring consistency
Workforce Optimization
A suite of tools for optimizing the performance of the customer service teams
Self - Service
Enabling customers to easily find answers to their questions and resolve issues on their own
Virtual Agent
AI-powered chatbot that can provide immediate assistance to customers and deflect cases.