22nd SSOW Lisbon Shared Services & Outsourcing Week
April 25, 2022

22nd SSOW Lisbon Shared Services & Outsourcing Week

MAY 23-25, 2022

The largest European shared services event returns to Lisbon in May 2022!

Chazey Partners Workshop F: Next-Generation Global Business Services For the Digital Era

So, how can you transform your Shared Services/GBS function, drive your continuous improvement and digitalisation efforts, and leverage all of the tools at your disposal to establish your Next-Generation GBS function as a valued and trusted business partner?

Join us for a powerful session where we will cover:

•Current Global trends shaping the Shared Services/GBS agendas

•From “Back-Office” to “One-Office” – proactively moving up the value-chain to support enterprise-wide decision making, build support from cross-functional leaders and provide insight throughout the organisation

•Navigating the digital transformation landscape and the role of predictive analyticsintelligent automation and digitalisation on your future operations

•Embedding a culture of customer service, innovation, resilience, and people/talent development to deliver service excellence and drive-up customer engagement

•How to create a GBS team that is a trusted partner to the business and deal with the complexity of differences in business priorities


Download the Presentation Deck