Shared Services Optimization

Your Shared Services is stablized, the technology is fully implemented, and the post-transition support teams have returend to their home departmetns or moved onto other projects, but your work is just begining.  Shared Services is about striving to serve your internal customer, finding new ways to add value and continuuouslyy improve.  Whether you have just implemented Shared Services or have an existing organization that is performing sub-optimally, the next step is Shared Services Optimization.

Optimizing your Shared Services Organization (SSO) is not about making it bigger. It’s about making it better. This article guides you through the “better-cheaper-freer-bigger” roadmap to deliver the best service you can to support your customers, improve service, and continuously add more value.