3 Key Aspects of Shared Services Optimization

When considering moving further down the path of shared services,  we recommend exploring 3 key aspects of shared services optimization – Assessment, Optimization and Growing.

Assessment

• Improve customer satisfaction while maintaining (and expanding) efficiency
• Implement appropriate and valuable benchmarks and KPIs

Recommended tools: Client Interaction Framework / KPIs for the performance review

Optimization

• Identify opportunities for advancement through Technology Enablement, including ERP, Workflow, Document Management and latest enablers such as Robotic Process Automation (RPA)

Growing

• Expand scope through new functions and service line
• Advance current functions up the value chain into new areas such as sourcing, data analytics and planning

Download our comprehensive and powerful guide on SHARED SERVICES – ASSESSMENT, OPTIMIZATION, GROWING