All Positions

Description

The role of the HR Leadership Subject Matter Expert is to partner with the client to ensure all theories, strategies and practices are aligned to support the objectives of the engagement. Additionally, they will provide guidance, direction and support to the HR Consulting team as they move through the steps to implement the transformation. The role encompasses the following:

Responsibilities

Partnering with the client to:

Finalize the details of the engagement with HR leadership, ensuring a common understanding of the engagement and outcomes
Lead initial stakeholder discussions and interviews to collect relevant information to understand the current landscape
Socialize the opportunity matrix with the HR Leadership team
Provide guidance and advice regarding the future state operating model and retained organization design
Coach, advise and support the HR Leadership team to design and implement their future state operating model
Ensure client input is received and considered in the design of the future state operating model
Advise and guide the HR leadership team regarding meeting the design principles and business objectives of the project

Providing Guidance and direction to the HR consulting team to:

Complete stakeholder discussions, collate and finalize the opportunity matrix
Define, document and validate the key business processes required to execute the business function, and align these business processes to technology solutions
Carry out detailed end-to-end process analysis both on “as is” and “to be” processes and work on the gap and transition from the former to the latter
Advise where processes can be improved and how the technology solutions supporting these processes can facilitate that improvement
Set up and run process workshops
Design and Implement communication and change management plans
Ensure all legal, statutory, tax and company requirements are met
Draft and communicate Service Partnership Agreements as a part of the implementation of the Customer Relationship Management (CRM) framework
Develop KPI’s and reporting against defined objectives
Establish the transition plan to the future state operating model
Prepare and present all materials required for key meetings including but not limited to project management team, governance, executive sponsors, leadership and others as identified through the client project charter and implementation plan

Attend key meetings as required:

Is a standing member of the project management team
Governance, leadership and sponsorship
HR leadership
Other

Values / Attitudes

Deals with all levels in a professional and calm way, and can impart knowledge that will instil confidence in the process
Excellent communicator, both verbally and in written forms
Understanding of the importance of demonstrating respect and confidentiality regarding company and employee information
Resilient under time and work pressure
Meeting and exceeding customer expectations

Skills

Innovative and creative: uses leading practice research to guide the team towards future state design
Embraces an attitude towards problem solving; identifying issues and using initiative and available resources to generate recommendations
Must be able to quickly understand customers businesses and the requirements
Written and verbal communication strength
Ability to solve problems at the root-cause level

Knowledge

Understands the similarities and differences in applying a future state operating model in various settings; local, regional, global, geographic and functional
Thorough understanding of HR environment, best practices and employment law
A good understanding of maintaining and developing the most productive customer relationships

Experience

In-depth knowledge of key HR practices: organization & job design, performance management, recruitment, talent management, reward, learning & development, employment practices, labor law knowledge
Experience leading HR transformational change in large, complex organizations, preferably in a global setting
Minimum 10 years’ experience in human resources field
Education: Masters Degree
Fluent in more than one language is an asset

This role offers a competitive salary for a candidate with the correct skillset/experience, along with the opportunity for a broader consulting experience while working on exciting projects with a global team. Requires a disciplined individual to maintain engagement with a remote team and clients.

If you are interested in this position with Chazey Partners, please email your resume to jobs@chazeypartners.com with subject being the job title you are applying for.

Description

The role of the HR Business Process Integration Manager applies consulting methodologies to analyze data and apply their extensive knowledge of HR operations and business improvement theories and practices to support the objectives of the engagement. The role encompasses the following:

Responsibilities

Defining, documenting and validating the key business processes required to execute a given business function, and aligning these business processes for standardization and to appropriate technology solutions
Carrying out detailed end-to-end process analysis both on “as-is” and “to-be” processes and working on the gap and transition from the former to the latter
Working directly with business process owners (and technology users) to identify where processes can be improved and how the technology solutions supporting these processes can facilitate that improvement
Setting up and helping to run any further process workshops
For a given business process, working with the business leaders to identify, document, and analyze business process risk and opportunity costs associated with current process and system
Implementing communication plans
Working alongside the ERP Configuration and IT teams to define final process workflow and ensure that all local and business requirements are met by the final product and that business, local and Corporate considerations are included
Writing of training material, end user training and support and system testing
Ensuring all legal, statutory, tax and company secretarial requirements are met
Developing and testing new management and other reports
Drafting, discussion, agreement on and communication of Service Partnership Agreements, as part of the implementation of a comprehensive Customer Relationship Management (CRM) framework
Establishment and reporting against defined objectives (including determined and agreed KPIs), rolling up to a Balance Scorecard
Supporting the roll-out and training of ERP and any new supporting technologies, managing the close down of any legacy systems
Trouble shooting production problems
Analyzing system alternatives and recommending solutions to meet users’ needs
Acting as the business process leader on the implementation of any new processes, systems or upgrades through the change control process.

Values / Attitudes

Deals with all levels in a professional and calm way, and can impart knowledge that will instill confidence of the function
Excellent communicator, both verbally and in written forms
Understanding of the importance of demonstrating respect and confidentiality regarding company and employee information
Resilient under time and work pressure
Meeting and exceeding customer expectations

Skills

Hands-on approach to problem solving; identifying issues and using initiative and available resources to generate recommendations
Must be able to quickly understand the client’s business requirements
Written and verbal communication strength
Ability to solve problems at the root-cause level

Knowledge

Thorough understanding of HR environment, best practices and employment law
A good understanding of maintaining and developing the most productive customer relationships

Experience

In-depth knowledge of key HR practices: organization & job design, performance management, recruitment, talent management, reward, learning & development, employment practices, labor law knowledge
Experience in similar HR projects, as team member
Minimum 3 years’ experience in human resources field
Education: Bachelor Degree in business, human resources, or humanities field; Master Degree is valuable
Fluent in more than one language is an asset

If you are interested in this position with Chazey Partners, please email your resume to jobs@chazeypartners.com with subject being the job title you are applying for.

Description

The IT & Automation Business Analyst (Business Analyst) will manage and deliver components of client engagements that identify, design, and implement technology and creative Automation solutions for the client organization. This role analyzes business processes, identifies automation opportunities, defines the RPA value proposition, reengineers processes to improve automation potential and recommend Automation approach/strategy. The role of Business Analyst leverages their experience to collect and analyze data to support the recommendations made to improve IT capabilities and to automate processes. The role encompasses the following:

Responsibilities

Conduct IT systems and High-Level Automation Assessments
Develop IT and Automation client architecture and solution proposal focusing on scalability and extensibility
Work with teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
Help to define, document and validate the key business processes to drive standardization, automation and to deploy appropriate technology solutions
Develop Detail “As Is” Process Description – PDD (Process Description Document)
Develop high level project plans for implementation projects
Provide continuous updates to stakeholders and Project Manager during project delivery, to document current processes and systems
Manage full life cycle implementations and help to facilitate process workshops
Identify business opportunities to increase usability and profitability of information architecture
Experience with leadership, governance and change enablement
Lead workshops for client education
Assist and drive the development team by providing oversight
Supporting Business Process Integration Manager in identifying where processes can be improved and how the technology solutions supporting these processes can facilitate that improvement
Supporting the development of training material, end user training and system testing

This will be a “hands on” role, involving detail as well as requiring a significant amount of work across functions, departments and teams, and liaison with multiple stakeholders to come up with agreed solutions that meet the needs of clients, working within the framework of standard back office end-to-end processes.

Requirements

3-5 years of experience working in similar position
Experience in building Automation solutions for clients, preferably using RPA technologies
Experience in business process improvements and process reengineering
Highly experienced in Workflow Solutions (e.g., Visio)
Mastery in MS Office package, especially Excel is a must
Independent, self-driven
Problem solving attitude
Analytical skills
Strong project management skills
Readiness to learn new skills and share experience

Values / Attitudes

Deals with all levels in a professional and calm way, and can impart knowledge that will instill confidence in the role
Excellent communicator, both verbally and in written form
Understanding of the importance of demonstrating respect and confidentiality regarding client and employee information
Resilient regarding time and work pressure
Meeting and exceeding client expectations

Skills

Hands-on approach to problem solving; identifying issues and using initiative and available resources to generate recommendations
Must be able to quickly understand the client’s business requirements
Written and verbal communication strength
Ability to solve problems at the root-cause level
A good understanding of maintaining and developing the most productive client relationship

Experience

Minimum 3 years’ experience in related field (with 3-5 years preferred)
Education: Bachelor’s Degree in systems Engineering or other Engineering Degree; Master’s degree is valuable
Bilingual (English and Spanish) is a plus

If you are interested in this position with Chazey Partners, please email your resume to jobs@chazeypartners.com with subject being the job title you are applying for.

Description

The role of Business Process Integration Analyst leverages their experience in functional and business operations to collect and analyze data to support the objectives of the engagement. This will be very much a “hands-on” role, involving getting into the detail but will also require a significant amount of work across functions, departments and teams. It also requires liaising with multiple stakeholders to develop agreed solutions that meet the needs of customers and distributors, working within the framework of standard back-office end-to-end processes. The role encompasses the following:

Responsibilities

Supporting the Business Process Integration Manager in various aspects of the engagement
Supporting the Business Process Integration Manager in identifying where processes can be improved and how the technology solutions supporting these processes can facilitate that improvement
Helping to define, document and validate key business processes required to execute a given business function and aligning these business processes to the new operating model for standardization, automation and appropriate technology solutions
Using PowerPoint or other process mapping tools to create detailed end-to-end process documentation of both “As-Is” and “To-Be” processes
Working with the business process leaders to analyze current processes and systems and make improvement recommendations based on the results of process mapping and other data collected
Helps in planning, preparing for and facilitating process workshops
Supports the development of training materials, end-user training and system testing
Engages in any other services or activities agreed to by the parties

Values / Attitudes

Deals with all client teams in a professional and calm way, and can impart knowledge that will instill confidence in the function
Excellent communicator, both verbally and in written forms
Understanding of the importance of demonstrating respect and confidentiality regarding company and employee information
Resilient under time and work pressure
Able to work effectively with cross-cultural and remote teams in an independent manner
Meeting and exceeding customer expectations

Skills

Hands-on approach to problem solving; identifying issues and using initiative and available resources to generate recommendations
Able to quickly understand customers’ businesses and their requirements
Strong written and verbal communication skills
Ability to solve problems at the root-cause level
Good understanding of maintaining and developing productive customer relationships

Knowledge

Thorough understanding of HR environment, best practices and employment law
A good understanding of maintaining and developing the most productive customer relationships

Experience

In-depth knowledge of large company Call Centers operations serving a broad network of distributors and systems
Knowledge of Compliance / Legal framework in global fast moving consumer goods businesses
Proven experience in the Change Management and in participation in large transformation projects
Minimum 3 years’ experience in the related field
Education: Bachelor’s Degree in business, finance or Law preferred; Master Degree is valuable
Proficient English at a written and spoken level
Mastery of an additional language, especially Spanish, is a plus

If you are interested in this position with Chazey Partners, please email your resume to jobs@chazeypartners.com with subject being the job title you are applying for.

All Positions

HR Leadership Subject Matter Expert – United States

HR Business Process Integration Manager – United States

IT & Automation Business Analyst – United States

Business Process Integration Analyst – Mexico