About Shaji Farooq

Shaji is a seasoned business leader with over 37 years of global experience in driving strategic transformation, scaling operations, and delivering consistent, predictable growth across diverse markets and industries.

He is widely recognized for his ability to redefine business strategy, realign services to organizational strengths, and unlock new growth opportunities through innovative service models and operational excellence.

A holder of 40 technology and process patents, Shaji has held senior executive roles at leading global organizations including IBM, ATOS, Wipro, Infosys, and Diamond Technology Partners. He currently serves on the Board of Maveric Systems, contributing his deep expertise in digital transformation and enterprise growth.

Shaji holds a Ph.D. in Engineering from Rensselaer Polytechnic Institute (RPI), an MBA in Finance from NYU’s Stern School of Business, and a bachelor’s degree in engineering from IIT Bombay.

His accomplishments have been recognized through numerous academic and professional accolades, highlighting his commitment to excellence, innovation, and leadership.

About Russell Michna

Russ is the Executive Partner, US & Europe at Chazey Partners, responsible for driving business development, customer relationship management, and financial strategy for the firm. Known for his measured, calm approach under pressure, Russ plays a pivotal role in aligning the firm’s growth ambitions with operational execution.

With over 10 years of experience across finance, marketing, and operations, he has led high-impact initiatives including organizational transformation, rebranding programs, and strategic product launches. His ability to balance strategic insight with operational detail makes him a trusted partner to leadership teams looking to deliver employee-centric, customer-focused outcomes.

Russ holds both a Bachelor’s and Master’s degree from Western Illinois University, and is a member of the Institute of Management Accountants.

About Esteban Carril

Esteban is an executive with 20 years of Finance, Shared Services and Operations management experience in different multinational companies. Prior to joining Chazey, he held several top management positions in Latin America.

He was the Latin America Shared Service Director for Latin America at EMC Corporation where he was responsible for establishing and optimizing a multi-task shared service center across the whole region. Prior to EMC, he was the Latin Shared Service Director for 3Com where he led the rollout of SAP in 8 Latin American countries while also responsible for the transformation into a Shared Services model.

Esteban is a CPA graduated in Universidad de Buenos Aires and have an executive MBA degree with honors from IAE, Universidad Austral. He also attended management and leadership courses at Wharton School and Babson College. Esteban is fluent in English, Spanish and Portuguese.

About Chas Moore

Chas is an accomplished business leader with over 30 years of experience spanning the public and private sectors, including 14 years in healthcare prior to joining Chazey Partners. A Chartered Professional Accountant (CPA, CA) based in British Columbia, Canada, Chas combines deep financial expertise with proven leadership in project management, Six Sigma, Prosci change management, and certified business continuity planning (CBCI).

Before Chazey, Chas served as CFO and Director with responsibilities that included HR, finance, and corporate services. His first engagement with Chazey Partners came while leading a major HR and finance shared services initiative for his health authority, where Chazey was brought in as an independent advisor to ensure leading practices. Inspired by the collaboration, Chas joined Chazey 13 years ago as Managing Director for Canada, later serving as Managing Director for North America, and is now Executive Partner – Transformation.

In his current role, Chas has global responsibility for all operations transformation projects, providing quality assurance and technical expertise in Chazey’s proven methodology.

He also supports client relationships, engagement partner duties, and proposal development with a focus on methodology components. He has led numerous successful projects across North America and internationally, consistently delivering improved efficiency, service quality, compliance, and operational performance for leading organizations worldwide

About Chuy Michel

Chuy has 20+ years of experience in the IT industry, focused on Shared Services, process transformation and RPA. He is co-founder of Valce Talent Solutions, an IT firm focused on Talent Attraction, Staffing & Nearshore. He is also responsible for the Global Intelligent Automation Business Unit with Chazey Partners, helping clients in their Intelligent Automation journey shaped by the confluence of digital workforce AI and data. As a Global Delivery Chuy is responsible for RPA CoEs Design and Implementation, Bot Development, Managed Services, across multiple software platforms.

Chuy has also setup centers starting from scratch and has built Shared Services expertise across all enterprise processes for both SAP & Oracle, Chuy has implemented innovative GBS offerings, including an RPA Center of Excellence & Marketing Shared Services. Chuy has led a strategic process for a global company to optimize delivery locations around the world and led the transition of large missions.

Chuy is an Industrial Engineer, has earned an MBA from Thunderbird School of Global Management, and has been a columnist for Nearshore Americas and SSON, plus he holds a US patent issued in 2008. Chuy’s enjoys playing squash and jogging. He’s passionate about all sports and is a Chiva’s fan, which is the most famous Mexican soccer team and who hold the Mexican league record for the longest winning streak at the beginning of a season, with 8 consecutive wins.

About Marco Jimenez

Marco is a recognized leader in Nearshore service center operations, bringing over 19 years of international experience in the BPO sector.

As Director of Business Operations at Chazey Partners in Bogotá, Colombia, he has successfully led the rapid ramp-up of a finance shared services center—growing to over 100 employees in less than six months.

Marco’s career includes senior leadership roles at Newtech Global, Alorica, and Teleperformance, where he managed teams of up to 900 people and oversaw more than $30M in annual revenue. His leadership has delivered measurable impact, including:

• Reducing annualized attritionby over 50%
• Increasing profit marginsby 22%
• Improving employee engagementfrom 56 NPS to 82 NPS

With deep expertise in KPI/SLA management, P&L accountability, and talent development, Marco is known for building high-performing teams and driving operational excellence at scale.

He holds executive education credentials from IPADE, is a Lean Six Sigma Yellow Belt, and has studied Business Administration. Fully bilingual, he is passionate about scaling organizations, developing leaders, and transforming operations to create sustainable, long-term value.

About

About Ezequiel Rizzo

Ezequiel joined Chazey Partners in 2016 and is responsible for managing transformation and shared services implementation projects. For Chazey Partners he has led end-to-end SSC projects coordinating internal and external resources for the implementation of the SSC in Dos Pinos, Ledesma, Alicorp and Manpower. Ezequiel is an executive with more than 20 years of Accounting, Finance, and Shared Services experience in different multinational companies.

He worked for 5 years in Outsourcing and Management Accounting at the Big 4 Companies, 10 years at Dell-EMC (IT industry) playing different leadership roles, including Shared Services Director and Finance and Operations Controller. Ezequiel is a Public Accountant graduating from Buenos Aires University and also has a Master´s degree in Business Administration from CEMA University.

He also has a degree in Neuro-Linguistic Programming (NLP) from the Institute of Humanistic Investigations. Ezequiel enjoys playing football and tennis. He is also starting to fall in love with running hoping to run a half-marathon soon.

About Alejandro Macias

Alejandro has worked with Chazey Partners for over 10 years and has 20 years of experience in business leadership, management and Shared Services. He managed several multifunction and multi-region shared services programs in different industries in Latin America.

His broad shared services experience covers from strategy setting, project management, business case development, change management, implementation and optimization. He has extensive experience in organizational redesign, compensation analysis, competency analysis and employee transition plans specifically focused in shared services organizations.

Prior joining Chazey, he worked at Grupo Posadas where he was the Human Resources Director and internally led the shared services implementation. Alejandro is a Certified Public Accountant and Bachelor in Business Administration with post-graduation studies in Human Resources. He also got a Project Management diplomat from Escuela Bancaria y Comercial.

About Monica Avila

Monica joined Chazey Partners in 2016 as IT Business Process Integrator leading the technology landscape for Latin America, since 2019 she is responsible for managing transformation and shared services implementation projects as Project Manager. Monica has more than 14 years of Business Process Management and Shared Services experience from different industries. She has led multidisciplinary and multinational teams.

Her experience includes the design, automation of processes and BPM implementations; optimization and migration of Shared Services Centers, processes optimization and cost reduction initiatives in IT, Contact Center, HRM, Maintain Facilities and Accounts Payable processes. Prior Chazey she worked in different projects such as Senior Process Consultant and Project Manager for companies like Ecopetrol, Alfa Group, Colombian Institute of Credit and Technical Studies Abroad, General Command of Military Colombian Forces; as well as BPM Lecturer and instructor for several Colombian Universities.

Monica finished her studies as Systems and Telecommunications Engineer at Sergio Arboleda University and has a Master´s degree in Management and Information Technologies from Externado University. Certified in ISO9001, Six Sigma, BPM, RPA and COBIT 4.0. Monica enjoys working out and doing functional training, which is her way to escapes from the day-to-day worries.

About Aimee Nakhlé

Aimee joined Chazey Partners as a senior consultant supporting the University of California’s Laboratory Human Resource transformation initiative. Most recently, she leads the Change Management and Communication strategies for a global, multi-phased transformation project with Chazey Partners. Aimee’s diverse experience in consultancy, operations management, human capital management and healthcare administration has allowed her to recognize business opportunities from both a scientific and theoretical sense.

Her strength lies in developing and communicating meaningful approaches to people management while building and implementing scalable technologies and processes that provide an organization with transformative results. Prior to joining Chazey Partners, Aimee co-founded a consultancy firm offering compliance and operation services across a variety of industries. Her previous leadership experiences include serving as COO for a private Medical Genetics Center and Director of Operations for Alere Genetics in Chapel Hill, NC.

Aimee holds a master’s degree in Public Health/Healthcare Administration from The University of North Carolina at Chapel Hill and a bachelor’s degree in Genetics from North Carolina State University. Self-diagnosed with a severe case of wanderlust, Aimee is the first to say “yes” to a good adventure. She splits her time between Raleigh, North Carolina and New Orleans, Louisiana where she spends her free time enjoying the local culture, food and music in LA and the beautiful outdoor activities of NC. Her love for travel is only rivalled by her love and compassion for animals. One day she hopes to start an animal sanctuary in her partner’s home country of South Africa.

About Meena Veeramalla

Meena joined Chazey Partners in 2021 as a senior responsible for various finance and accounting processes with special focus on P2P, R2R and O2C. She brings 12+ years of valuable experience working in large multinationals’ shared service centres. Her tryst with transition & transformation started 10 years ago when she was appointed Process Excellence Lead for The Hertz Corporation European SSC. A 2-year stint in Dubai exposed her to Middle Eastern work culture as well as earned her high accolades for transitioning end-to-end P2P process for a conglomerate namely Majid Al Futtaim. Gained project management experience with Kerry Group in a Financial Control Transformation Lead, for Europe & Russia and other special finance projects.

Meena holds a degree in Commerce & accounting, a PGD in Management Information Systems and is a Certified Chartered Accountant. She is a prize winning ACCA fellow, also qualified to work on Lean Six Sigma concepts. Outside of work, Meena is a mother of two beautiful young kids and a husband with whom not only she shares her wedding anniversary ? but also her birthday! She is gregarious person who enjoys and lives life to the fullest. Very passionate about being with people, absolutely loves to try new adventures through travel, food and cultures. She is an adrenalin junkie who loves to cook and equally loves to eat………avid believer of what you do, comes back to you!

About Alex Douglas

Alex joined Chazey Partners in 2021 and has led global finance process redesign through to implementation and strategic business technology initiatives spanning finance, human resources and contact centre functions. He has over 15 years diverse experience in leading and delivering finance and technology transformation services with projects spanning multiple phases and geographies. His expertise includes delivery of largescale Oracle ERP implementations, global finance process redesign, acquisition integration – financial reporting, technology, people and processes, divestiture and global chart of account redesign and reimplementation.

He has managed global project teams across multiple geographies including The America’s, Europe and APAC. Experienced in architecting finance and technology solutions, bridging the gap between the business and technical units. Subject matter expert in business processes able to leverage technology to align with global strategic business initiatives delivering cost effective solutions. Alex is a Certified Accountant. Outside of work he is a family man supporting his children’s hobbies and sports at the weekend.

About Emily Rowan

Emily has over seven years of experience in financial and data analysis, along with three years of project management experience, supporting multibillion-dollar organizations across both public and private sectors. Her work has primarily focused on HR, Finance, and Procurement, where she leverages data to drive strategic decision-making, uncover cost-saving opportunities, and identify areas for process improvement.

Since joining Chazey Partners in 2020, Emily has contributed to numerous business transformation projects, bringing a strong analytical mindset to complex challenges. Her ability to translate data into actionable insights and strategic recommendations has played a key role in optimizing operations, enhancing negotiation strategies, and improving organizational performance.

She also brings experience as a technology lead, supporting the implementation of automation solutions. A UiPath Certified RPA Associate, Emily has applied robotic process automation to streamline repetitive tasks and improve data accuracy.

Emily holds a Bachelor of Science in Business from Miami University, where she studied Business Analytics and Marketing. She is known for her collaborative approach, strong interpersonal skills, and ability to build trusted relationships with clients and vendors. She is passionate about using data to solve problems and drive long-term business growth.

About Christina Exarchou

Christina joined Chazey Partners in 2011 as the HR Lead for the HR projects for Chazey, including HR transformation, strategy, planning and execution, SSC implementation, process design and technology implementation for the HR function. She also supports Work Council and Union approach and communications. Some of the clients that Christina has worked with leading the HR Stream are Coca Cola Hellenic (CCH), Coca Cola Icecek (CCI), UC Davis, UC RASC, Akamai, Varian, Manpower and Herbalife Nutrition.

Christina is a HR functional expert with over 20 years of experience in senior management roles in Human Resources with global companies. Her work roles prior to joining Chazey Partners were in the financial sector with Thomson Reuters, as Head of Human Resources for CEE, which is part of EMEA. Christina has successfully managed the HR function for re-organization and restructuring projects that yielded major cost savings while maintaining top line growth, staff engagement and satisfaction. She is an expert in managing change programs and assisting organizations that are going through a transition due to changes in processes, changes in roles and responsibilities, and organizational re-alignment.

Christina has a bachelor’s degree from The American College of Greece – Deree College and a master’s degree from University of Indianapolis (US). Christina enjoys skiing in Greece and abroad, she is a volunteer in several animal rescue centers in Greece, enjoys travelling and recently started painting and drawing lessons online.

About Diana Villegas

Diana is a Business Process Integration Lead at Chazey Partners, where she plays a key role in delivering business transformation and Shared Services implementation projects across Latin America, North America, and Europe. With over a decade of experience in Finance, Diana brings deep expertise in General Accounting, as well as Internal and External Audit.

Prior to joining Chazey Partners, Diana held roles at GroupM—the world’s largest network of advertising and media agencies—where she worked as an Internal Auditor and later advanced to Commercial Controller, supporting financial oversight and business decision-making.

She holds both a Bachelor’s Degree in Accounting and an MBA from the National Autonomous University of Mexico (UNAM).

Outside of work, Diana enjoys traveling, exploring Mexican and international cuisine through cooking, and expressing her creativity through painting.

About Jose Juan Castillo

Jose Juan is project manager with a focus on finance & administration, accounting, payables, receivables, and IT processes. He joined Chazey Partners in 2020. His experience includes the implementation and improvement of SSC and business processes in Finance & Administration. He has led multidisciplinary teams as manager of operational and service delivery areas in Shared Services Centers.

Jose Juan has a Master Business Administration degree from ITESM and an IT bachelor’s degree from UNAM. On a personal level, Jose Juan is a believer of continuous learning and improvement. He is a passionate of tennis and can be found playing and enjoying it.

About Angelica Obregon

Over 13 years of experience leading organizational transformation projects with a focus on the design and implementation of Shared Services, end-to-end process optimization, strategic planning, and project management. Skilled in change management and transition processes, leveraging continuous knowledge transfer and the creation of tools to guide organizations toward strategic objectives.

Holds a degree in Industrial Engineering from Pontificia Universidad Javeriana and is certified as a PMP, Scrum Master, and Prince2 Foundation.

Relevant experience: Inchcape Group, Ecopetrol S.A., Carvajal Servicios S.A.S., Minex S.A.S., Caja de Compensación Familiar (COLSUBSIDIO), EPM Group, Mansarovar Energy Colombia Ltda, among others.

About Chetna Anand

Chetna is the Global Head of Marketing at Chazey Partners, where she leads the firm’s brand and growth strategy across international markets. Her role spans brand management, digital and content marketing, advertising, social media, corporate communications, media relations, and marketing analytics.

With over 20 years of cross-industry experience across India, the Middle East, and the United States, Chetna brings a global lens and a sharp strategic mindset to every initiative. She is known as a “Change Enabler”, driven by the power of insight-sharing, storytelling, and trust-based relationships to drive meaningful transformation.

Chetna holds credentials in Digital Marketing from Cornell University and London Business School, and began her career as a journalist — with numerous published bylines and a co-authored coffee table book on sustainability, Alive, to her name.

About Monica Nieto

Monica has broad experience in the diagnosis of finance and human resources processes, design and implementation of Shared Services Centers into different kinds of industries from the products and services analysis, business case, design, the migration and optimization of processes and the efficiency measurement system implementation.

She worked as Processes Director in services companies leading optimization projects in Latin American branches and supported the implementation of finance and administrative processes in Shared Services Centers. Her last achievement was the implementation of the finance process in the Shared Service Center of Alicorp. Along with her team she transferred processes from different companies and countries to the Center and analyzed and implemented different initiatives to approximately 20% improved efficiency.

Monica has a degree in Industrial Engineering and this year will be get an MBA from Eafit University. She is a certified green belt six sigma and a native Spanish speaker who is fluent in English too. Monica is a happy mother of an eight years old son. She loves to work out and read, with a dream to start her own shoe design business. Monica likes to go to the beach and enjoy the ocean views.

About Victoria Moore

Victoria Moore is an experienced project manager and is an expert on Chazey methodology. She has led and contributed to many transformation projects across her five years with Chazey Partners, including Human Resources, Finance, Procurement, Education, and other services.

Victoria’s focus is enabling teams to design streamlined and efficient business processes for the benefit of clients, employees and organizations. With excellent critical thinking and analysis skills, she is able to clearly communicate solutions and drive change. Victoria’s approach reflects the complex goals and needs of organizations in order to achieve sustainable transformation.

Victoria has gained a diverse perspective on business from her extensive experience with not-for-profit (NFP) organizations, government agencies, and in industry. She has extensive skills in process design, standardization, & documentation, as well as employee transition, organizational design, marketing, graphic design, and communications. Victoria is a certified Project Management Professional (PMP) through the Project Management Institute, and holds a BFA from the University of British Columbia.

About Juan Pablo Rios

More than 8 years of experience in the implementation, operation, and development of Shared Service Centers, continuous improvement initiatives, customer interaction models, and business case modeling. Proven leadership in administrative services and accounts payable within the Energy Transmission, Road Concessions, and Telecommunications sectors across Latin America.

Holds a degree in Industrial Engineering and a specialization in Corporate Finance from EIA University, an MBAfrom Westfield Business School, and a Master’s in Global Digital Transformation from EIG Business School.
Relevant experience: Grupo ISA, ManpowerGroup, Smurfit WestRock.

About Manuel Manjarres

Manuel is a seasoned finance executive with over 20 years of experience spanning Finance, Accounting, Controllership, and Shared Services management across both national and multinational organizations.
Before joining Chazey Partners, Manuel served as the Accounting Manager for Automation Anywhere’s local representative in Colombia, where he led the full Record-to-Report (R2R) process and oversaw payroll and administrative operations.

Manuel is a Certified Public Accountant (CPA), with a degree from Universidad Libre and a specialization in Finance from Universidad Externado de Colombia. He is fluent in both English and Spanish (native).