What Is Robotic Process Automation & Intelligent Automation

Robotic Process Automation or RPA means the application of technology that enables computer software to partially or fully automate human activities that are manual, repetitive and rules based. The frequently used term ‘robot’ is slightly misleading…in simplest terms, RPA is automation software, not shiny robots. Bots interpret, trigger responses and communicate with other systems in order to perform a vast variety of repetitive tasks. Bots transact in any IT application or website in the same way a human would, click by click, once “trained” on what steps to follow.

Intelligent Automation (IA) is an emerging set of new technologies that combines fundamental process redesign with advanced automation techniques utilizing Robotic Process Automation, Machine Learning, Natural Language Processing, and Artificial Intelligence. It is a suite of business-process improvements and next-generation tools that assists the knowledge worker by removing repetitive, replicable, and routine tasks. And it can radically improve customer journeys by simplifying interactions and speeding up processes.