[Podcast] RPA/IA Center of Excellence by Chuy Michel

After a successful RPA pilot, many organizations struggle to define a path forward. Establishing an RPA/IA Center of Excellence can help you formulate what level of resources to mobilize, what level of benefits to expect and also what pitfalls to avoid or best practices to implement. It ultimately enables a sustained rollout of your enterprise-wide automation program.

Tune in to hear what Chuy Michel, Chazey Partners’ Global Head of RPA has to say about the value of an RPA/IA Center of Excellence, the different operating models that suit different levels of organizational maturity and his thoughts on not over-complicating change.

The podcast was hosted by The Shared Services & Outsourcing Network (SSON) as a part of its Intelligent Automation Talks.