PEX Report 2025

We’re proud to sponsor the PEX Report 2025/26: Global State of Business Transformation – one of the most respected annual studies shaping the future of our industry.

This year’s report explores why business transformation has evolved into a fundamental imperative for survival and sustainable growth. Driven by rapid technological innovation, shifting workforce dynamics, climate pressures, and rising customer expectations, organizations today must transform not as a one-off initiative, but as an ongoing journey.

Key findings include:

• More than half of organizations are deploying enterprise-wide transformation strategies.
• Over 50% see transformation as mission-critical for growth, turnaround, and strategic objectives.
• BPM remains the most common technology supporting transformation.
• Nearly half plan to increase AI investments in the next 12 months — though fewer than half currently have AI governance in place.

The report features insights from leaders at Mars, Navy Federal Credit Union, Pacific International Lines, Sodexo, SAP, Nintex and our own CEO, Shaji Farooq, Ph.D.

Don’t miss Shaji’s perspective on why BPO must evolve beyond cost savings into a model built on excellence, agility, and outcome-driven transformation.