An insurance technology company was bleeding value through an offshore BPO model that promised cost savings but delivered chaos. Night shifts. Time zone friction. Teams that didn’t align. Processes that never improved.
Inside this case study:
Why their India partnership collapsed (and what they learned)
The hybrid model that fixed everything in 90 days
How they achieved zero operational disruptions during migration
The location choice that changed everything
Scalability strategy for expansion into HR, IT & Procurement
