Case study - Implementing a mulitifunctional Shared Services in Mexico


Gerdau is the leading producer of long steel in the Americas and one of the largest suppliers of special steel in the world.  With over 45,000 employees, it has industrial operations in 14 countries – in the Americas, Europe and Asia – which together represent an installed capacity of over 25 million metric tons of steel per year.  It is the largest recycler in Latin America and around the world it transforms millions of metric tons of scrap into steel every year.  Gerdau is listed on the stock exchanges of St. Paulo, New York, and Madrid and has around 140,000 shareholders.

Gerdau management recognized that the benefits derived from implementing Shared Services would propel the company into a more efficient and effective organization.  In 2010, the company engaged Chazey Partners to help assess, plan and implement a multifunctional Shared Service Center based in Mexico City servicing 7 countries in Latin America (Argentina, Chile, Colombia, Mexico, Peru, Uruguay and Venezuela) and Spain.

The case study highlights the steps taken during the 18-month end to end implementation phase that rolled out multifunctional shared services across the company’s 76 locations in Latin America and Spain.

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