City of Houston HR Transformation

City of Houston HR Transformation

City of Houston HR Transformation

20th December 2017

This case study introduces the “burning platform” that drove City of Houston HR transformation from a decentralized model to shared services model, and takes us through the three phases of the transformation.

Formal City of Houston’s HR Director, Omar Reid, has a veritable success story on his hands. He’s been in the job nearly 5 years, having joined in March of 2010 at the invitation of the then newly elected Mayor. At the time, he inherited a decentralized, inefficient scenario where carbon paper (lots of it) and typewriters still played a key role. Today, he leads a shared services model that is the pride of the City, having saved millions of dollars.

Download the case study of City of Houston HR Transformation

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