City of Houston HR Transformation

City of Houston HR Transformation

This case study introduces the “burning platform” that drove City of Houston HR transformation from a decentralized model to shared services model, and takes us through the three phases of the transformation.

Formal City of Houston’s HR Director, Omar Reid, has a veritable success story on his hands. He’s been in the job nearly 5 years, having joined in March of 2010 at the invitation of the then newly elected Mayor. At the time, he inherited a decentralized, inefficient scenario where carbon paper (lots of it) and typewriters still played a key role. Today, he leads a shared services model that is the pride of the City, having saved millions of dollars.

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