“Just four years ago the concept of Shared Services was relatively unknown. Today, our team has acquired sufficient skills and understanding, and has gained the confidence of senior management, to the extend that we are able to take on the more sensitive processes directly facing the end-customers“. — Manolis Fafalios, Shared Services (Transition) Director, Coca-Cola Hellenic
Coca-Cola Hellenic: 3 steps from transactional to commercial services
Coca-Cola Hellenic(CCH) Bottling Company S.A. is the world’s second-largest Coca-Cola anchor bottler. It is the bottler in 28 countries; its well established markets include Greece, Cyprus, the Republic of Ireland, Northern Ireland, Austria, Switzerland and Italy. The company had 2010 revenue of €6.794 billion and 42,500 employees.
In just four years, the CCH Business Services Organization in Sofia, Bulgaria, has established itself as a valued and strategic partner. The case study highlights how CCH has developed the Finance and human resources end-to-end Shared Services solution across 22 countries, and overcame the challenges along the entire implementation journey from Business Case through to Design/Build/Deploy/Stabilization plus expansion of scope.
Download the Coca-Cola Hellenic Case Study to find out how the team implemented this end-to-end multifuctional Shared Services Organization.
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