“The measure of success was always that my colleagues in both HR and the business would not notice the transition had occurred and that service levels would be maintained throughout.” – Julian Hardy, VP, Global HR Operations, CA Technologies
CA Technologies is a Fortune 500 company and is one of the largest independent software companies in the world. The company employs 13,200 people, including 5,900 engineers.
CA Technologies’ HR Operations covers HR data (SAP) and staff queries concerning employment. Julian is responsible for the HR Operations COE, and oversees a services delivery portfolio mainly supported through an outsourcing partnership that leveraged three HR services delivery centers: Poland for EMEA; the Philippines for Asia Pacific, Japan and India; and Buenos Aires for North and Latin America. To further reduce cost and enhance service delivery, CA Technologies HR and its outsourcing partner have decided to consolidate three delivery centers into one (Manila). To guide this transition, Julian set up an inhouse transformation team based on the global HR Operations matrix team, involving the group in every discussion and review, culminating in the final agreement to move processes to Manila.
The case study outlines the challenges CA Technologies HR Operations team has encountered and the key factors to the success of this transformation project.
Download the CA Technologies HR Transformation Case Study