Case Studies

This case study video highlights how Dos Pinos successfully completed a multi-functional Shared Services implementation despite encountering many common challenges.

This case study introduces the “burning platform” that drove City of Houston HR transformation from a decentralized model to shared services model, and takes us through the three phases of the transformation.

To further reduce cost and enhance service delivery, CA Technologies HR and its outsourcing partner have decided to consolidate three delivery centers into one (Manila). To guide this transition, CA Technologies set up an in-house transformation team based on the global HR Operations matrix team, involving the group in every discussion and review, culminating in the final agreement to move processes to Manila.

The case study highlights TRW Shared Services’ global expansion journey and its winning strategy of shifting the Shared Services from a commodity to a strategic value driver.

The case study highlights how CCH has developed the Finance and human resources end-to-end Shared Services solution across 22 countries, and overcame the challenges along the entire implementation journey from Business Case through to Design/Build/Deploy/Stabilization plus expansion of scope.

University of California San Francisco (UCSF) requested an independent assessment of its HR Shared Services (HRSS). The goal of the assessment was to provide all the information required to achieve executive buy-in and sign-off, and acted as an essential control mechanism for UCSF’s go-forward strategy.

The case study highlights the steps taken during the 18-month end to end implementation phase that rolled out multifunctional shared services across the company’s 76 locations in Latin America and Spain.

Shared services implementations don’t get much more complex than in the public sector, where the validity of the business case and the actual implementation need to respect political considerations, and address some of the specific requirements of working in the public sector. As things have turned out, the New Brunswick Internal Services Agency is somewhat of a poster child for public service SSOs.