This case study video highlights how Dos Pinos successfully completed a multi-functional Shared Services implementation despite encountering many common challenges.
To further reduce cost and enhance service delivery, CA Technologies HR and its outsourcing partner have decided to consolidate three delivery centers into one (Manila). To guide this transition, CA Technologies set up an in-house transformation team based on the global HR Operations matrix team, involving the group in every discussion and review, culminating in the final agreement to move processes to Manila.
University of California San Francisco (UCSF) requested an independent assessment of its HR Shared Services (HRSS). The goal of the assessment was to provide all the information required to achieve executive buy-in and sign-off, and acted as an essential control mechanism for UCSF’s go-forward strategy.
Shared services implementations don’t get much more complex than in the public sector, where the validity of the business case and the actual implementation need to respect political considerations, and address some of the specific requirements of working in the public sector. As things have turned out, the New Brunswick Internal Services Agency is somewhat of a poster child for public service SSOs.