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16th August 2015

The case study highlights the steps taken during the 18-month end to end implementation phase that rolled out multifunctional shared services across the company’s 76 locations in Latin America and Spain.

16th August 2015

Government of New Brunswick

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Shared services implementations don’t get much more complex than in the public sector, where the validity of the business case and the actual implementation need to respect political considerations, and address some of the specific requirements of working in the public sector. As things have turned out, the New Brunswick Internal Services Agency is somewhat of a poster child for public service SSOs.

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