Shared Services Insights by Chazey Partners


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10th April 2018

How to determine if & when your IA initiatives might be ready for a CoE

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Process automation has been a critical part of the conversation for shared services leaders for years as organizations continue to strive for performance excellence and demand high value creation from their shared services centers.  With new technologies emerging, like Robotic Process Automation (RPA), automation is undergoing a paradigm shift in terms of its usage and […]

27th March 2018

Top Ten Things You Need To Know About RPA

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What is Robotic Process Automation (RPA) exactly? Within “RPA”, the term Robot can be considered slightly misleading, conjuring up images of shiny silver robots, sitting and working away at partitioned stations, in place of where people once sat.  This really couldn’t be further from the truth. First of all, RPA is an automation software solution, […]

31st January 2018

Design a Service Partnership Agreement for Your Shared Services

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Today, Shared Services Organizations (SSOs) are relying on interactive and two-way Service Partnership Agreements to lead the way. A successful client relationship must be built upon a strong foundation.  This means understanding the client’s expectations and being upfront about your requirements to deliver against these expectations.  Many organizations do not have formal agreements, especially for […]

30th January 2018

3 Key Aspects of Shared Services Optimization

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When considering moving further down the path of shared services,  we recommend exploring 3 key aspects of shared services optimization – Assessment, Optimization and Growing. Assessment Improve customer satisfaction while maintaining (and expanding) efficiency Implement appropriate and valuable benchmarks and KPIs Recommended tools: Client Interaction Framework/ KPIs for the performance review Optimization Identify opportunities for […]

30th January 2018

What Are Shared Services Best Practices?

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Shared services has been widely recognized for many years as being a very effective way to achieve the triple benefit of lower costs, improved service levels and a tighter, more efficient, enterprise-wide control environment.  Each company or organization will have different primary motivators for embarking on shared services, but it is usually for one or […]

28th December 2017

Chazey Partners’ 2017 Year-End Speech – The rise and expansion of intelligent automation

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For the team at Chazey Partners, 2017 was a truly exciting year.  The rise and expansion of intelligent automation (including Robotic Process Automation, RPA) has been quite dramatic and game changing.  And as we look forward to 2018 and beyond, the prospects for the future are both exciting and scary at the same time!  Some […]

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