Shared Services Insights by Chazey Partners


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6th November 2018

Beyond Traditional Shared Services – Global Business Services

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Over the past few years, as Shared Services management thinking as well as the awareness of the value of data analytics has evolved, there is now a more pronounced demand for better quality data insights; increasingly globalized support strategy; and more holistic, 2enterprise-wide” decision-making that is leading many organizations to aspire to a more sophisticated […]

9th October 2018

More power through end-to-end global process ownership

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Global Process Ownership (GPO) is a leading practice in which one owner is assigned oversight for each of the in scope end-to-end processes, covering end-to-end processes such as Order-to-Cash (O2C), Procure-to-Pay (P2P), Record-to-Report (R2R) and Hire-to-Retire (H2R). By targeting end-to-end process management, and by establishing Global Process Owners to leverage benefits across the enterprise, the […]

29th August 2018

Expanding Robotic Process Automation in Shared Services Organizations across Latin America

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Robotic Process Automation has become the latest proposition to promise a quantum advance for Shared Services.  It introduces greater speed, efficiency, standardization, and accuracy to repetitive, high-volume, rules-based tasks. According to SSON Analytics, only 8% of SSOs in Latin America have not yet started their RPA journey: (Source: SSON Analytics) We recently attended the Shared Services […]

15th August 2018

BLOG: Robotic Process Automation Process Selection 101

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Organizations continuously strive to achieve greater efficiencies and more streamlined operations as a matter of course, particularly with Shared Services.  Robotic Process Automation (RPA) is the latest value driver to promise a quantum advance for Shared Services.  It introduces greater speed, efficiency, standardization and accuracy and is well suited to automate repetitive, high volume, rules-based […]

31st July 2018

A deep dive into Center of Expertise for your RPA/IA programs

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While Intelligent Automation (IA), and specifically Robotic Process Automation (RPA), are still in the early stages of development, roll-out and acceptance things are moving rapidly! Indeed, this new frontier of automation is primed to change the landscape of process and service delivery across all functions (in both the back office and front office).  Whilst early […]

2nd July 2018

How is your shared services organization stacking up against an award-winning shared services center of 13 years ago?

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You know what shared services can do, but do you know what an award-winning shared services center looked like back in 2005? 13 years ago, in the very early days of Global Business Services, before large scale business process outsourcing  was being widely discussed at shared services events, and long before the start of the […]

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