Shared Services, COVID-19 and Business Continuity Planning
Covid-19 has been described as a once in a generation event, but a proper, tested business continuity plan will improve your organization’s resiliency to any severe business disruption, regardless of the scope and rarity of the event.
To support you in your #1 leadership challenge of surviving the current crisis and protecting against a future one, Chazey Partners and SSON have worked together to deliver this 1-day Business Continuity Planning digital event along with results from SSON’s comprehensive survey on the impact of COVID-19 on Shared Services and GBS operations.
This timely 1-day digital event is designed to help you:
- Assess your SSO BCP strategy effectiveness in the face of COVID-19
- Navigate the impact on performance and productivity
- Develop future plans to protect against Shared Services’ vulnerabilities the virus has exposed
BCP Summit Agenda – Thursday, April 23
9:00 AM – 9:45 AM ET
COVID-19: Tip of the Iceberg for Tectonic Shifts in Shared Services’ Delivery Model?
Speaker: Barbara Hodge, Principal Analyst & Global Digital Editor, SSON
10:00 AM – 10:45 AM ET
Making your Business Continuity Plan Real: Reacting to COVID-19 and Preparing for the Next Crisis
This session will review lessons learned by private and public sector organizations as they take their business continuity plans off the shelf and react to the global pandemic in real-time. Chazey Partners will review what is going well and what needs to change going forward in order to prepare for the next pandemic/event.
Chazey has been discussing the possibility and potential advantages of virtual shared services for years and now organizations are implementing a variety of virtual/remote models on the fly in reaction to shelter in place, social distancing, and essential services orders. Is there an opportunity for distributed organizations to skip centrally located staffing models and move to more virtual shared services?
How can we leverage Intelligent Automation and Robotic Process Automation to help shared services organizations not only have an effective business continuity strategy, but also a more resilient, scalable, adaptable and efficient operating model for the support of ongoing operations? What are the macro trends and what do organizations need to prepare for next?
Phil Searle, Founder and CEO of Chazey Partners (a global advisory service for business transformation) and Chas Moore, one of Chazey’s most experienced project managers, will share their experience of three decades in building, expanding and assessing Shared Services and GBS models around the world, to help you figure out the “how” as you face the challenge of building a Shared Services/GBS model that is both valuable to the business and resilient enough to face whatever the future may bring.
- Phil Searle, CEO, Chazey Partners
- Chas Moore, Project Manager, Chazey Partners
11:00 AM – 11:45 AM ET
Building a More Digitized Operation to Safeguard Against Unexpected Hits
Showcasing how automation can underpin a more digitized Services Delivery model, building immunity to future crises.
Learn more about Chazey Partners’ BCP solutions