Client Testimonials

Glowing Testimonials Making Us Proud!

Akamai Technologies

“When we sought to deploy a Shared Services model for our HR administrative services, we needed guidance and best practices from experts. We also needed a partner that would listen and make recommendations that made sense for our organization, instead of pushing a one-size-fits-all approach. We have been delighted with the Chazey Partners team. They quickly got to know us and our challenges, acted as an extension of our team, made practical recommendations that we could implement in a phased approach, and were alongside us each step of the way through the design and build of our new model. I would recommend Chazey Partners to provide business transformation or Shared Services consulting service and support, as they are highly-experienced, personable professionals who offer valuable thought leadership, sensible advice, and actionable frameworks.“

Sarah Sardella - HR Operations Senior Director, Global Benefits

Alicorp

“My experience working with Chazey Partners has been a journey of excellence, commitment, relationships and results. They have been a very strong partner in the design, implementation and deployment of the first stage of the Alicorp Shared Service Center. In about one year we were able to go live with the core Financial-Accounting and HR Functions of the Center, providing support to more than 7 countries from our base in Perú. In the middle of the COVID pandemic with all the challenges and restrictions that it brought, we worked with Chazey to centralize the operations from Bolivia, completing this process 100% remotely, re-designing the ways on how we centralized operations before and leveraging the technology in this virtual environment. The quality of their team, their experience, the deep engagement they bring to the process and the way they connect with all the people they interact with, makes the Chazey team a fantastic partner to work with.”

Alvaro Quesada Solano - Director, Shared Services

Imerys

“Chazey brought to my leadership team, their years of practical experience and proven techniques to quickly validate the business case, establish a project plan, integrate other project specialist in communication, recruiting and site preparation, allowing us to move quickly to recognize the operational efficiency we committed to deliver. The leadership and experience the Chazey Partners team provided, and the capable process specialists Chazey brought to Imerys, provided outstanding process knowledge, documentation, and knowledge transfer capabilities. These are essential to establishing for Imerys a new Shared Services team as a value generator now and for years to come. Another point to make includes the unforeseen global pandemic, that could have been disruptive to the transformation journey. Thanks to the collaborative environment that Chazey helped us to establish, and relationships built, the program stayed on track and expanded in scope, taking on additional work despite the remote conditions.

We were well impressed with the professionalism, knowledge, level of collaboration and confidence that the Chazey Team exhibited. Further, we believe we grew more capable as a Finance team due to the incorporation of leading practices ahead of designated “Go Live” dates.

Through the hard work and well managed efforts by Chazey and the Imerys project team and other Imerys key stakeholders, our new Shared Services Center and operating model has launched on time, delivered on the promise of the business case, expanded beyond the initial scope, and has provided a model for how other transformation initiatives are to be managed.

It is my view that the team from Chazey Partners was a key, positive difference maker for the success of our project as well as in establishing the Shared Services operating pattern to permit growth and efficiency well into the future.”

Christophe Boden - Vice President, Shared Services & Continuous Improvement

Coca-Cola European Partners

“The value Chazey Partners brought to the project was extremely important in the early design and building stages. They provided guidance, expertise, know-how, and a proven methodology, allowing us to focus our resources on executing the project plan and on the best end result. Chazey helped guide us through a challenging transition while up-skilling our own team based on their expertise. Chazey were a great business partner in understanding the business environment and steering the project through the inevitable change management challenges in conjunction with the internal project team.”

Daniel Willoughby - Director Strategic Initiatives

Government of New Brunswick

Chazey Partners was instrumental in helping the Government of New Brunswick to create, through a truly transformational process, the New Brunswick Internal Services Agency, a shared services agency providing payroll, accounts payable, information technology and other back-office services to Government. Their coaching and knowledge transfer approach empowered our own employees and resources to focus their skills and efforts to transform ideas into action, inefficiencies into cost savings and duplication into well-documented, streamlined, value-added processes.

Louise Lemon - Former President, NBISA and Deputy Minister of Department of Supply and Services

Critical to our success was the great partnership that we formed with the Chazey team. By embedding Chazey staff into our GNB work groups we were able to create a collaborative and interactive relationship that was very different from a traditional vendor client arrangement. Chazey’s team brought a depth of shared service knowledge, along with tactical expertise from multiple previous implementations that enhanced the approach developed by our GNB core team. This integration of teams allowed us to produce a dynamic GNB specific service strategy, based on best practices and world class implementation techniques.

Andrea Seymour - Former Chief Operating Officer of New Brunswick Internal Services Agency

Gilead Sciences, Inc.

“We first engaged Chazey Partners on our Asia Hub initiative towards the end of 2013 when they were asked to perform a Location Analysis Study for the purpose of setting up a new Shared Services Center in the Asia Pacific Region. This helped us to reach our decision to locate our new Human Resources (HR) Shared Service Centre (SSC) in Hong Kong. Then, in September 2014, we re-engaged Chazey Partners for the Business Case and Design of a new Human Resources Operations Hub to be located in Hong Kong. Then we re-engaged Chazey Partners in early 2015 to assist us with the actual Build, Deployment and Stabilization of this new Human Resources Operations Hub, to be called “HR Answer Asia”.

In effect, we engaged and partnered with Chazey right through conception, business case, design, build, deploy and stabilize for our new Asia Hub. The first phase transitioned support from North America and in-market activities for the Asia regional affiliates (Korea, Hong Kong, Taiwan, the People’s Republic of China (PRC), Singapore, Malaysia, and Thailand). HR Answer Asia went live for this initial phase on 24 August 2015 and was stabilized by 30 November 2015. The second phase transitioned support for Japan. This second phase went live 30 November 2015 and was stabilized in mid-February 2016.

We are delighted with our partnership with Chazey on this. The Chazey team worked with myself, the HR and operational teams in both the US and Asia, and with senior management. Their hands on approach, highly relevant and in depth experience, collaborative style and on site resources in both the US and Asia was a major contributor to our success. Indeed the project has been so successful that we are now using it as a model for other projects globally, and holding this up as an example of ‘best practice’ .

I would add that Chazey has been a key partner with Gilead Sciences for many years since 2008, and has assisted us with a number of other projects including reviewing and correcting certain issues with our finance Shared Services Center in Ireland, reviewing and optimizing the European human resources Shared Services center in Stockley Park, UK, the production of a detailed review, complete assessment and recommendations for the global finance function, including global FP&A, and support for the optimization of the worldwide finance operations (WFO) function.”

Matt Ford - ssociate Director- HR Operations

“The intent of the study was to prioritize a shortlist of potential locations for a shared service center in in Asia. We were impressed by the Chazey team’s responsiveness and professionalism in reacting and managing this assignment at very short notice and with highly restricted timelines. The Study Report we received clearly reflected their depth of first-hand experience and knowledge. In addition, the quality of insight they brought to the assignment resulted in a Study Report which was clear, comprehensive and put us in a position to make a decision on a very sound base. They delivered what we required within very demanding timelines.”

Les Gill - Senior Director, HR Shared Services

Board of Regents State of Iowa

Chazey Partners was engaged by the Iowa Board of Regents at a critical stage of our TIER (Transparent, Inclusive Efficiency Review) project. We had previously engaged another consulting firm to develop plans for our three major institutions (University of Iowa, Iowa State University and the University of Northern Iowa) for transformation of the Finance, Human Resources and Information Technology functions. Chazey was engaged to work with these three functions at a deeper level of analysis to validate the transformation opportunities and timelines. Chazey’s team of experienced practitioners proved to have a flexible, pragmatic working style with our diverse teams, resulting in validated opportunities on time and on budget. Additionally, by working cross-functionally, they provided a variety of insights that allowed us to avoid significant expenses and investment and better prioritize our initiatives.

Mark Braun - Chief Operating Officer

Gerdau Mexico

In 2011, Gerdau’s management made the decision to follow up on expanding its Shared Services model through the creation of a new Shared Service Center located in Mexico to provide services to 7 countries in Latin America and Spain. Given the broad scope of the project and the relative lack of first hand Shared Services experience, we decided to engage an outside partner. Chazey Partners was recruited and joined the Latam SSO project team in October 2011 to offer support and guidance through the ensuing 18 months’ implementation. During this period, Chazey’s consultants worked closely with the project management team to develop a business case, present the benefits to country leaders, manage change communications, and guide the transition to fully operating Shared Services. Chazey’s practitioners were able to leverage their extensive experience, based on multiple global implementations, including Latin America. This gave the project team the confidence to successfully push ahead despite significant resistance and gain knowledge and methodology that we are still using to continue expanding the scope of our organization.

Carlos Cayo - General Manager Shared Services

TRW

Chazey Partners has been a trusted and valued strategic advisor on Shared Services to me and my TRW Automotive Shared Services Team since shortly after I assumed my role as Director, Global Shared Services for TRW Automotive in May 2003. The wealth of experience and knowledge related to Shared Services implementations and improvements that the team brings have been invaluable. Chazey Partners has assisted me and my team with projects in the U.S., Mexico and Europe – advising both on strategy and implementation, including staffing. I highly recommend Chazey Partners to provide valuable input and advice on all matters related to Shared Services.