Glowing Testimonials Making Us Proud!
Sarah Sardella - HR Operations Senior Director, Global Benefits
Alvaro Quesada Solano - Director, Shared Services
“Chazey brought to my leadership team, their years of practical experience and proven techniques to quickly validate the business case, establish a project plan, integrate other project specialist in communication, recruiting and site preparation, allowing us to move quickly to recognize the operational efficiency we committed to deliver. The leadership and experience the Chazey Partners team provided, and the capable process specialists Chazey brought to Imerys, provided outstanding process knowledge, documentation, and knowledge transfer capabilities. These are essential to establishing for Imerys a new Shared Services team as a value generator now and for years to come. Another point to make includes the unforeseen global pandemic, that could have been disruptive to the transformation journey. Thanks to the collaborative environment that Chazey helped us to establish, and relationships built, the program stayed on track and expanded in scope, taking on additional work despite the remote conditions.
We were well impressed with the professionalism, knowledge, level of collaboration and confidence that the Chazey Team exhibited. Further, we believe we grew more capable as a Finance team due to the incorporation of leading practices ahead of designated “Go Live” dates.
Through the hard work and well managed efforts by Chazey and the Imerys project team and other Imerys key stakeholders, our new Shared Services Center and operating model has launched on time, delivered on the promise of the business case, expanded beyond the initial scope, and has provided a model for how other transformation initiatives are to be managed.
It is my view that the team from Chazey Partners was a key, positive difference maker for the success of our project as well as in establishing the Shared Services operating pattern to permit growth and efficiency well into the future.”
Christophe Boden - Vice President, Shared Services & Continuous Improvement
Coca-Cola European Partners
Daniel Willoughby - Director Strategic Initiatives
Government of New Brunswick
Louise Lemon - Former President, NBISA and Deputy Minister of Department of Supply and Services
Andrea Seymour - Former Chief Operating Officer of New Brunswick Internal Services Agency
Gilead Sciences, Inc.
“We first engaged Chazey Partners on our Asia Hub initiative towards the end of 2013 when they were asked to perform a Location Analysis Study for the purpose of setting up a new Shared Services Center in the Asia Pacific Region. This helped us to reach our decision to locate our new Human Resources (HR) Shared Service Centre (SSC) in Hong Kong. Then, in September 2014, we re-engaged Chazey Partners for the Business Case and Design of a new Human Resources Operations Hub to be located in Hong Kong. Then we re-engaged Chazey Partners in early 2015 to assist us with the actual Build, Deployment and Stabilization of this new Human Resources Operations Hub, to be called “HR Answer Asia”.
In effect, we engaged and partnered with Chazey right through conception, business case, design, build, deploy and stabilize for our new Asia Hub. The first phase transitioned support from North America and in-market activities for the Asia regional affiliates (Korea, Hong Kong, Taiwan, the People’s Republic of China (PRC), Singapore, Malaysia, and Thailand). HR Answer Asia went live for this initial phase on 24 August 2015 and was stabilized by 30 November 2015. The second phase transitioned support for Japan. This second phase went live 30 November 2015 and was stabilized in mid-February 2016.
We are delighted with our partnership with Chazey on this. The Chazey team worked with myself, the HR and operational teams in both the US and Asia, and with senior management. Their hands on approach, highly relevant and in depth experience, collaborative style and on site resources in both the US and Asia was a major contributor to our success. Indeed the project has been so successful that we are now using it as a model for other projects globally, and holding this up as an example of ‘best practice’ .
I would add that Chazey has been a key partner with Gilead Sciences for many years since 2008, and has assisted us with a number of other projects including reviewing and correcting certain issues with our finance Shared Services Center in Ireland, reviewing and optimizing the European human resources Shared Services center in Stockley Park, UK, the production of a detailed review, complete assessment and recommendations for the global finance function, including global FP&A, and support for the optimization of the worldwide finance operations (WFO) function.”