When Is Shared Services Not Really Shared Services? This may seem like an obvious answer, but the question is a critical one when looking at shared services and what happens when a shared services operation is in danger of failing or has in fact already failed.
Not every shared service implementation will be a success but, there are degrees of success and some examples are better than others. What is important, therefore, is understanding what characterises a poor implementation, and what are the signs that you should look out for to prevent or diagnose a failing shared services operation.
The article discusses the signs and causes of a failing Shared Services and how this can be turned around.
Related article: Why Shared Services Often Still Falters At The Gate?