One of our clients, a leading global automotive supplier with operations across Europe, was struggling with fragmented Finance processes that inhibited performance. Other issues it faced included a high degree of manual intervention, lack of standardization and the expense of maintaining a high percentage of staff in relatively high cost European locations. To align cost levels toward global best practices and drive improved data harmonization, the company opted for a shared services model. Chazey was engaged to develop a business case (see the part one of this series) and subsequently help launch a new, pan-Europe shared services center.
This article explores how the company implemented the end-to-end rollout of its Finance shared services after the pre-launch of the business case development phase. It highlights the Design phase as crucial to successful shared services implementation and share a planning roadmap.
The paper forms part of “How to implement a new shared services center” series as part two. Part one explains shared services feasibility study and business case development.