For the team at Chazey Partners, 2017 was a truly exciting year. The rise and expansion of intelligent automation (including Robotic Process Automation, RPA) has been quite dramatic and game changing. And as we look forward to 2018 and beyond, the prospects for the future are both exciting and scary at the same time! Some organizations are already becoming large scale adopters, while others are still just trying to understand the possibilities afforded by intelligent automation. The key is to be ready to move forward in a planful way that meets your organization’s unique needs, and considers your current technology landscape, organizational structure, global footprint and your specific goals and objectives.
Interestingly, this “new frontier” has also taken us back to our core values. Our business has always been built on strong principles of partnership and real, relevant value generation, and these are becoming even more important when considering this new automation potential. Intelligent automation and RPA should be considered as part of a broader automation roadmap, consistent with a wider strategy that focuses on the four critical success factors of people, process, client and technology.
Implementing RPA without an automation roadmap is like firing at moving targets without a clear aim or outcome in mind. Indeed, “random RPA” (as we call it) can accentuate and perpetuate existing inefficiencies as well as organizational and process weaknesses. RPA can indeed improve specific activities within an end-to-end process, but one still needs to consider that end-to-end process, its value, the extent that it is automated, and how and from where it is delivered.
Over the years, we have helped dozens of organizations evaluate, assess and analyze their operations and put our key principles into practice. In 2018, we are truly excited about the potential RPA brings, coupled with more “traditional” core business transformational and optimization opportunities, including those related to shared services and appropriate outsourcing.
We would be delighted to discuss how we can assist your organization in 2018 with your own optimization, transformation or RPA initiatives. As always, please reach out with any questions, comments or thoughts that you may have.
We are extremely thankful for the partnerships we have made and the relationships we have built, and we look forward to continuing to expand on both in the coming year.
Happy New Year!
Founder & CEO