Robotic Process Automation (RPA) has become the latest proposition to promise a quantum advance for Shared Services. It introduces greater speed, efficiency, standardization, and accuracy to the repetitive high volume rules based tasks. However, as with all sound propositions the devil is in the details. The key question for an organization falls back to a basic precept, ‘is this right for me?’
The article explores the definition of RPA beyond the headline, and shares insights on top 10 things to know about RPA and some key considerations that an organization should address from the outset when considering RPA.