Before we talk about Shared Services Business Case and Roadmap, let’s take a look at the main reasons that a Shared Services initiative fails. On several occasions, we have been asked to assess why a particular organization’s shared services initiative is failing. Common reasons persist through different engagements:
- Lack of senior leadership support
- Unclear targets
- No accountability to deliverables or timelines
- Lack of resources, both financial and staffing
- Unable to demonstrate quality and cost improvements
- Missing technology enablers
- Unrealistic stakeholder expectations
Interestingly, the strategy to avoid these issues and the first step to correcting them is the same development of a robust, comprehensive Business Case and Roadmap that provides the framework to drive engagement and accountability. Proceeding with a transformational initiative such as Shared Services without a business case is analogous to building a house with no foundation: structural issues will arise early on and any early successes will erode overtime.
Read the article to find out 7 Pointers to Building a Robust Shared Services Business Case
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