7 Pointers to a robust Shared Services Business Case and Roadmap

7 Pointers to a robust shared services business case

Before we talk about Shared Services Business Case and Roadmap, let’s take a look at the main reasons that a Shared Services initiative fails. On several occasions, we have been asked to assess why a particular organization’s shared services initiative is failing.  Common reasons persist through different engagements:

  • Lack of senior leadership support
  • Unclear targets
  • No accountability to deliverables or timelines
  • Lack of resources, both financial and staffing
  • Unable to demonstrate quality and cost improvements
  • Missing technology enablers
  • Unrealistic stakeholder expectations

Interestingly, the strategy to avoid these issues and the first step to correcting them is the same development of a robust, comprehensive Business Case and Roadmap that provides the framework to drive engagement and accountability.  Proceeding with a transformational initiative such as Shared Services without a business case is analogous to building a house with no foundation: structural issues will arise early on and any early successes will erode overtime.

Read the article to find out 7 Pointers to Building a Robust Shared Services Business Case

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