This latest State of the Global Shared Services Market Report updates the research on the trends and characteristics of today’s Shared Services Organizations. Changes that previously occurred over many years are now happening over months or a few short years. An example of this is the significant and growing interest in pursuing Global Business Services (GBS) as an achievable model. Innovation and productivity improvements are also top of the agenda for today’s SSOs. New technologies are really disrupting the Shared Services and Outsourcing space, including Intelligent Automation (IA) and Robotic Process Automation (RPA). The recent slow-down in offshoring, especially to third-party outsourcers, is linked to advances in technology, greater preference for onshoring/nearshoring, and flattening of the labor arbitrage opportunity. Companies and institutions still need to look at end-to-end processes, leveraging fast implementation and agile practices with a rapid return on investment (ROI). Social media and the need for mobile solutions are also driving technology adoption and associated standardization of business processes.